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December 2023 by Darcy Padgham
We were very pleased with entire service. The driver was very professional, personal and clearly enjoyed his job. We will be using Pods again and will highly recommend them to everyone! Thank you! AAAAA+++++
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November 2023 by uzma farheen
Had a great experience with PODS! No hidden cost , no surprise or shocks .Straight forward planning and storing .Containers options are great !No weight headache and stuffRecommend this highly for stress free moving .
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October 2023 by Dave
Get insurance if you use these guys. They have rats in their facility that can easily get into the containers and destroy everything in there. Sadly, using these guys destroyed my mother's entire estate and all of my things as well. $100,000s in destruction of extremely sentimental items. It was an absolute nightmare to open and have to kill a pack of rats. At least one of which escaped so Alberta has rats now for the time being. Heartbreaking stuff. Great idea and cool tech, but rats...
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October 2023 by John Crossley
Best price. Container in excellent condition. Delivery when I wanted it. Friendly staff. What more could you ask for?
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September 2023 by Alex Talan
Customer service staff are polite and respectful and willing to help. Situation is unique due to financial issues on my end. My criticism is that information is not related to all parties involved and thereby delays and additional charges are being made. This is unacceptable and needs to be rectified immediately. I cannot in good conscience refer this organization to anyone until theses issues are corrected.
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September 2023 by Kelly B
I was very disappointed with my dealings with PODS. When I called to ask about a promotion that was available I was told that because our POD had already been delivered they couldn’t honour it despite the promo being offered before the POD was delivered. I was then told that their sales reps were told not to offer promotions to customers when booking the service, despite sales reps saying they are offering the best price they can. Very deceitful business practice.The 2 stars is for the people actually dropping off and picking up the POD.
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September 2023 by Brenda H.
This is the most horrid company. Please avoid at all costs. They will put random charges through on your credit card without discussing it. You can NEVER speak to anyone in charge. You can leave messages upon messages without them EVER calling you back. We flew across the country on a tight timeframe to access our pod. We hired people to help us as we wanted to reduce the contents and we're working with a small window of time. Booked to be able to access our pod in advance. Arrive at the facility to no one there. No one answered our calls. We had to fly out the next day so wasted our time. They then said oh we are sorry about OUR mistake and wasting your time but we did offer it the next day. We had a flight the next day. We have disputed with them about this incident with no avail. They will not speak to us about it and we just get passed from person to person. We have now had them deliver our pod for the final time so we can empty it. And lo and behold wake up to an extra charge of $549.00 when our account is paid in full. Here we are again on the phone. On hold and passed to 3 people so far. Once again a "note" is put on our file for someone to call us. No one will. I guess we are out another $550. So glad to be finished with this company.
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July 2023 by Shelby Benson
This was our second time using PODS - and this second time around, we were going across the Canadian-USA border. Every single PODS agent we spoke with was so knowledgeable and made a complicated process very straight forward. Once our POD crossed the border, the gentleman I interacted with at the Surrey secure depot was awesome - super responsive and really kind. The driver that delivered our POD to our house was 100% on the ball; positive and easy to work with. Hopefully we don't move again soon... but if we do - it will ONLY be with PODS. :)
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July 2023 by Nausheen Khan
Called in about 5 mins before they close to hopefully get a quote since their website wasn't working and kept taking me to an error page, the person I spoke to told me there was something wrong in the system and asked if I can be put on hold. She left me on hold for 10 mins (probably because it was end of her shift and she just wanted to get out). So unprofessional! Pretty sure they'd respect your stuff just as much they respected my time.
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July 2023 by David Ma
Very good experience with pods, we went to their location in Surrey to check out the size of the containers, staff there were very kind and helpful.We ended up ordering one 14' container online and the container was delivered on time, we packed like two weeks to get everything inside and they took it away to their storage. After a month, the container arrived at our new place and the only thing we need to do is cleared it. Although the support is a bit frustrating cause the online chat only for the US and the local you have to call. And you can't add or modify the notes for the delivery guy on the website, hopefully they will do something about it
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May 2023 by David Van Landuyt
Do not use them.Wouldn’t apply the discount code even after request for revision.Waited 2 hrs on phone when their system says wait time was 10 minutes.Didn’t pick up on scheduled date and was charged an additional month.Called and supervisor refused to speak to me.Absolutely terrible process. Never using them again.
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May 2023 by David L.
Do not use them. Wouldn't apply the discount code even after request for revision. Waited 2 hrs on phone when their system says wait time was 10 minutes. Didn't pick up on scheduled date and was charged an additional month. Called and supervisor refused to speak to me. Absolutely terrible process. Never using them again.
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April 2023 by Cat
Had a phenomenal experience with PODS Surrey branch, moving from out of province to BC. My delivery person, Ronnie, on the BC end went above and beyond to fit the 2 pods on my driveway despite a basketball net in the way. Ronnie was able to turn the net away from the driveway to masterfully get the PODs on the driveway. We live on a narrow street and the POD wouldn't work curbside. Ronnie kept me informed by text and really went above and beyond for me. HIGHLY RECOMMEND! Thank you Ronnie and PODs!
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February 2023 by Brianne Nemiroff
Everything arrived in perfect condition HOWEVER, their customer service team was inefficient, rude, and downright mean at times. The original quotes I were given did not match my invoices exactly and I was charged for storage in 2 cities. I was charged almost 30% more for monthly storage than what they originally quoted me. Their team proceeded to gaslight me for hours on end assuring me that I must have heard them wrong. I took notes during my first call. I was not wrong. Instead of staying with them long term for storage after my long-distance move, I decided to move to Public Storage. I will never book with PODS ever again.
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February 2023 by Dave Druid
Good value and are very flexible with schedules and where you want to take your Pod to.But One Star Off since they do not give Service to Saskatchewan which is where I ultimately want move to for my Retirement.
