Purolator is a leading integrated freight, package, and logistics provider, delivering packages to, from, and within Canada. With one of the most extensive networks in the country, they reach even the most remote locations, helping businesses deliver their promises and drive results through customized shipping and supply chain solutions. Customers have had mixed experiences with Purolator. Some have found the service to be fast, accurate, and convenient, with friendly and helpful staff. The phone customer service has also been praised for being great. However, others have had issues with missed deliveries, where the courier seemed to be in a rush and did not care about proper delivery. One customer had a positive experience when returning an item to Amazon, as Purolator was able to handle the package containing dangerous goods (lithium batteries), unlike Canada Post. The staff at the Purolator location were polite, helpful, and even stayed past closing time to process the order. Overall, Purolator appears to provide a range of services, with both positive and negative customer experiences reported. The company's extensive network and ability to handle specialized shipments are highlighted, but the quality of customer service can vary.
