-
November 2023 by Christina Bauer
I’ve been trying to call all day, I have currently been on hold for an hour and thirty eight minutes not to mention all the other times I gave up today after about half an hour! The pharmacy tech finally picked up the phone, after over an hour and asked if I could hold.. I said no I’ve been on hold for over an hour and she just clicked and put me on hold without saying a word.. that was about half an hour ago. I go to this pharmacy frequently but the level of service by the pharmacy techs is absolutely dismal. My prescriptions alone makes your pharmacy over 1200$ in dispensing fees and profit from the sale of my medications each month not to mention any time I come in for prescriptions I also spend money on merchandise in the store. After this and many other occasions similar to this one, I’m going to go somewhere that will appreciate the money I bring into their pharmacy for very little effort. The pharmacy techs at this location are absolutely awful and if it wasn’t for the actual pharmacists who seem to have to pick up their slack and are actually doing their job properly, I would have been gone a long time ago.
-
November 2023 by Jaspreet Cheema
Went in to return an item that I found for significantly cheaper somewhere else, the employee advised that they do not take returns on food items. I read the policy before going to make a return, no where does it say that. I asked him to show me, he's like it's online it's a store policy. I told him that's fine just show me where, because I didn't find it anywhere. He refused to show me proof and said he couldn't return the item.I went to another location and had no problems returning the item, no questions asked, item was still sealed, I had the original receipt, and went to return it within hours of buying it.Hire people that know things and stop hiring students here on student visas from abroad. These people have no clue what they are doing.Not being able to return things at this location seems to be a persistent problem from reading others reviews on the same issue.
-
November 2023 by Griz Bland
This store used to be good going back some time but now it is a disgrace as to how management treats several customers disrespectfully. The store manager appears to have a "better than thou" attitude and speaks down to customers which I have seen.The pharmacy needs new staff all around as they are of no good help even when you have questions about something that is a concern to you. If you call, you will end up on hold for who knows how long and when the assistant pharmacist answers, she just simply puts you back on hold.I have been at the pharmacy many times where other customers are spoken to in a way that no one would appreciate yet they expect us to treat them or speak to them respectfully. I would say that's like painting the kettle black.Calling "customer care" is a waste of time because really, what discipline is really given to those who treat people disrespectfully or even racially. Even if you file a complaint they just sweep it under the rug as if it never happened.You may want to find a completely different store to go to like London Drugs, Rexall or any other pharmacy who care about their customers.
-
November 2023 by LeeLee G.
Bought a Maybelline New York SuperStay Matte Ink Liquid Lipstick for $9.99 last week. When I got home, the applicator tip was missing. I called the store the next day to report this as I was unable to exchange it until the next week. I took the name, date and time I spoke to cashier at the cosmetics counter. I was told, no problem, bring it back with your receipt and I'll exchange it for you. Went there today, was told I need to return for a refund then purchase again. She opened the lipstick and said "oh, this is defective". She then scanned the replacement, it's now $15.97. I asked why am I not receiving the price I originally paid, I was told they do not exchange only refund and repurchase. I asked for a manager who was less than helpful. I told him name and time I spoke to Associate last week...he stated he needs to call her to confirm what she told me. He called her, I do not know what was was as he was speaking another language. He got off the phone after about 3 minutes, came to the cash, typed in something then stated that he can give it to me for $13.98 (can't adjust price eh). He stated over and over again that it was impossible to adjust price. If this was the case, why call the associate to confirm my call? This was also very disconcerting as how would I know her name).This is a pharmacy with with over 1,300 stores across Canada owned by multi-billion dollar corporation Loblaws and you're unable to override a price? I am 100% unsatisfied with this lack of customer service today. I will only shop at store that values my business. Too many choices out there to have to waste 15 minutes pleading your obvious case about a defective product when it should have been a simple apology & exchange.
-
November 2023 by S L
Went to pick up my prescription today (Halloween day, 31st) and the lady in mickey ears was really rude with awful attitude. I asked her to update my insurance information and she said "what do you want me to do" when I clearly asked her to update my insurance information. She definitely did not want to work there.
-
November 2023 by K MK
I am starting my journey here, to speak openly about the unprofessionalism that the female pharmacist and females working behind the counter in pharmacy, DO NOT HAVE. I was placed on hold, told wrong information, snickered at by one of them once because I didn't feel they were taking me seriously and felt I must be a addict demanding of their time. Which was not the case.I was in emergency due to not having my medication because this Pharmacy kept trying to make me pay for something I have never had to pay for and so I got sent doing the run around in Surrey to try get this fixed n even when I did get another prescription. I was told again, it was to be paid for.So now I am 6 days without experiencing horrible effects sitting in emergency and I have the in hospital pharmacist and social worker next to stating how this medication needs to be given to me and that this pharmacy should know their own over ride codes, yet they told the social worker a very different thing, they said I upd my medication but that makes no sense. Anyways so we are sitting waiting to get things cleared up, knowing things get busy, yet I get the female pharmacist who is working tonight at 10153 King George SDM - YELL at me and tell me I am not welcome there anymore and that she will be telling the owner her side of the story. Which I feel she said that as a threat because she felt scared that she was doing something out of line.I am sick, in emergency, she is educated and medicated enough to not show that side of herself and if she is starting to lash out on customers kicking them out of places she does not own, then how am I in the wrong.Do better shoppers drug mart (well this location) I have never had any bad experiences with shoppers drug mart up northern bc to interior bc and even in Surrey until I started using this one. Which I will not be.
-
September 2023 by Derek Gudmandson
Worst pharmacy pharmacists that I have ever felt with by far in my whole time having to go to pharmacy's to get service, I felt a strong feeling of be treated horriblely unfair and looked at as I was a minority of a person, myself being a middle age white male, that had to deal with a mixture of different non Canadian racial citizens that I had a vary difficult time understanding what was being said because of there horrible pernountiation with what was being talked to in English. Hours to me arriving at the ShoppersDrug Mart I had made vary clear the I had a doctors appointment scheduled for this afternoon I'm Vancouver to get my life saving medication renewed for myself. I can not belive that they hadn't even brought my request to deal with but I got a strong feeling that they had purpose ignored it and also where asking unnecessary things inorder for them to look for any reason so they that my meds would not get processed Any other pharmacy and pharmacists could have easily processed my request with ease and also minus the rude additude towards a long term customer that goes there on a daily basis for ongoing years now I truly feel like I have been treated disrespectfully and looked at like someone who is a minority in this Country that I have been a citizen in my whole 35years from birth living in this city ,I MUST FEEL THAT THE SECOND I WALK IN THIS STORE I AM FOLLOWED AROUND BY THERE UNDERTRAIND SECURITY AND DONT FEEL LIKE IV RECIEVED SERVICE
-
September 2023 by J.Gill
Poor service, ladies in cosmetic department are too busy talking to one another and the security guard to even provide the basic customer service such as greeting you as you walk by them. Don’t waste you time or money at this location.
-
August 2023 by sriram suru
***statement of return policy not accepted by staff even after showing ***At Shoppers Drug Mart, we strive to provide 100% customer satisfaction. Retaining your receipt will allow for a fast and easy return and will ensure that you receive the proper credit for your purchase. Refunds will be provided in the same tender that the purchase was paid in: Cash will be refunded in cash…That stated policy does apply here AS STATED BY PARMINDER AND TWO OTHER ASSOCIATES when I visited the store on 7th evening.The receipt and explanation for returning the ice cream was refused - apparently it is as stated to be manager directive.
-
July 2023 by Tejsvi soni
I am not the kind of person who leave reviews on google, but today’s encounter forced me to leave one. This morning i went to a pregnant lady to buy something. I i am a former employee of shoppers. I casually went to her and starting passing thing to her of what i was looking to buy. Out of nowhere she started to act rudely. I asked her if she scanned all the items because i am ready to pay. She turned around and said she is doing it at her speed and I responded i just asked you. She rudely commented that i should know this since I worked at shoppers too. She did not stop there, she further started asking where which shoppers i worked. She was explaining me the policies of shoppers when she didnot even had her name tag on. She also said i should go back to shoppers i worked at to buy items (so unwillingly to help) I find it all very offensive since i was trying to get through my day. I did not understand her hate and aggression towards me. And this 2 min interaction ruined my whole day.People come here for convenience and employees at this shoppers does not understand the basic concept of customer service. A action for this will be much appreciated!
-
July 2023 by Himani Arora
I went to this shoppers and asked for a cash back. A cashier said we donot so cash backs (which is totally understandable) but i asked her for alternatives she made a face at me and looked away. I asked her to call a supervisor so i can ask him. She called a merchandiser and he replied they have atm in the store so they donot do cash backs. The staff should be properly trained and instead of making a face they should assist customer.
-
June 2023 by Michael Brooks
Too bad the reviews for this place are low. Guess people have a problem with Pharmacy staff. I never dealt with them, but I did use to buy stuff all the time before taking my shuttle to Tsawwassen Mills. The lady who works in the back entrance next to T&T was always friendly and prompt. Never had a bad experience.
-
June 2023 by pretty sandhu
Woukd not give a single star if there is an option, i was waiting for someone to help me, there were 3 ladies on the pharmacy but nobody came to assist me, i waited almost 20 minutes but they were not listening me and when i called them they ignored me, really disgusting, should close the pharmacy if you do not want customers and sit at home. I was there to shop aa well but will never go to this shopper in my life again. If you do not love your work better to sit at home, why you are open for us if you do not want to serve is, worst customer service experience
-
May 2023 by Ami Parikh
Wow the pharmacist lady was so rude. I didn’t get her name but she was speaking to me as if she was doing a favour on me by giving out the basic info. Which is quite literally her job.Such people should either be let go from the job or provided better training on how to deal with customers. I would not recommend this place to new patients trying to visit this clinic. Go to any other shoppers but not this one.To the pharmacist lady - you just lost a couple customers because of your attitude. I hope the store management takes notice of this.
-
April 2023 by P Can**l**!a (PbTC)
I am looking for fever/flu medication for myself and not sure if I should get Tylenol that says on the description for pain and reduces fever. I thought there’s used to be tylenol for fever but couldn’t find anywhere anymore and nobody there to assist costumer so I just decided to get “Sambucol” for Cold and Flu I hope that one is effective as I’m not familiar with that medication. They have tons of Tylenol for pain and reduces fever if you need one and Tylenol for kids for fever. Weather is keep changing as many people easily get sick and needed medication to keep at our home, not by hoarding but at least we have something when we need it.
