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November 2023 by Jovi Grewal
Such a poor service by senior pharmacist. Told me prescription will be ready by 5 pm . Prescription sent by doctor at noon . I stop by 8 pm to get it after long wait of 45 minutes when i get to the counter they said its not ready give us few more minutes. Then they start attending people behind me . In the end i went out of store 9:30 pm after spending 90 minutes . Outrageous. I wish i could give them 0 star. So pissed
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November 2023 by Marissa T
Waited at checkout - no one nearby, no bell. Left without purchase and went across street to Save on Foods (staffed & quick checkout).Could not complete purchase at self checkout (needed gift card).Disappointing service, especially given SDM has high prices (definitely not putting extra profit into adequate staffing!).This experience was particularly poor service, but Cashier/front checkout are frequently multitasking & slow to serve customers but usually a bell is on counter... then they slowly arrive to help.Usually location is good, in particular Canada Post & beauty staff are great. Friendly, knowledgeable & helpful.Store is clean & well stocked (mostly).Figure out front checkout staff. Having them stocking shelves & nowhere to be found is poor service (likely leads to thefts! Further increasing high prices)
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November 2023 by Harp
Don’t use the Pharmacy. Go to any other one. Super slow, never have prescriptions ready when they say, and behind the counter is a complete mess. It’s no surprise they mess up orders. Now I read other reviews, it seems like this pharmacy has been doing this for some time. Prescription was supposed to be ready for 4pm, they said they were busy and to come back at 7pm, which I did, still not ready, waited more and got it at 7:45.
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November 2023 by a XDC
Avoid this place. Garbage pharmacy employees. 0 acknowledgement from either pharmacist or techs even though they are not doing anything. I waited 30 mins as they look for my prescription that charged my insurance already. I used the shoppersdrugmart app. I even called these guys to confirm for pickup. Garbage service and garbage privacy. The whole store knows my ailments coz of the pharmacy tech. Stop acting so busy...Also this place has been reported to the BBB and college of pharmacist.
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September 2023 by PurpleHorse
The store itself I have no issues with, it's the pharmacy that has gone totally downhill. I have been using this pharmacy for YEARS and I am at the point of going somewhere else.I don't need someone YELLING out what my prescription is for while looking in the drawer. After I gave all my info already to confirm who I am.Anytime I drop off a prescription I am told a time frame, which is never is. I understand being busy, short staffed etc. But be honest and tell me if it's gonna take DAYS to get something. Sometimes prescriptions are important and needed ASAP.Did the online renewal request a week ago. Online said it would take 72 hours to hear back. Ya I'm still waiting a WEEK later to hear from anyone if I can get my prescription renewed. The prescription I've had filled at this pharmacy for years. Extremely frustrating because if they won't renew it I have to try and get a Dr. appointment somewhere ASAP so I can get my prescription as I'm almost out.Completely useless pharmacy and would never recommend getting a prescription filled here.
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September 2023 by Jared R
USELESS PHOTO SERVICES. I went here to get my photos taken for my passport and PR and it got rejected EVERY SINGLE TIME. The photographers doesn’t know how to take photos properly. The issue isn’t just about taking good photos but the trouble it brings. My PR renewal application got delayed by 3 months just because of the photo. Same thing happened with my passport. This caused me so much trouble as it wasted my time and I had to re-schedule everything. I only went here because it’s convenient and close to where I live. SAVE YOURSELF THE TIME AND GET PHOTOS ELSEWHERE. I went to the store to complain but the supervisor and manager always seem to be on break? POOR CUSTOMER SERVICE.
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September 2023 by Ivony Luu
Cashier are always unfriendly for exchange or return . I bought hair products morning and I come to exchange another same brand in afternoon. Cashier doesn’t like to help me exchange. She behave very bossy , she told me it’s not same company. I showed her how can’t same company, same brand. She accepted to exchange with unhappy face. While product was exchanged is more expensive. Another time I bought ears drop my doctor don’t recommend, I came back to refund with unopened. Cashier was lie to me we don’t refund , we are only accept for gift card . I have shopped many shopper drug mart from Eastside to Westside of Canada . I moved to Clayton for 2 years. I came may shopper drug mart store in BC. It is worse store I have shopped . I never come back and never recommend this shopper location. Manager need to training again cashier to be honestly and friendly. So unprofessional and worse attitude
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September 2023 by Jyoti Dhawan
Very poor customer service.Asked to wait for 10 Minutes so that someone can assist in cosmetology.It’s really so bad not to understand the importance of time for others
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July 2023 by yuriy kostritsyn
The store at 18677 Fraser Hwy, Surrey, BC V3S 8E7 has a post office which is probably a franchise. One lady was very slow (half an hour for 2 people, one of them was an elderly guy) and served customers. No feedback for the questions. I spent almost 45 min to get my parcel.
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July 2023 by Helen Lee
Very poor customer service at till. Poor attitude from clerk from the moment I stepped up to till. There has been the same issue every time I’ve had this clerk. No greeting, no smile, doesn’t ask questions and then blames customer when a problem arises. This is the face of your sore, I would expect more.
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June 2023 by R Jo
Customer service post COVID has taken a hit. Cashier was on a “break” despite the till being lit, no greeting or acknowledgment, rang things through and then stood there waiting for me to bag everything. I could have had the same level of service at self checkout, but without the attitude. Amazes me that staff doesn’t realize if you add no value to the customer experience, not hard to justify replacing you with a machine. Won’t be back to this location.
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June 2023 by kamikze
Ive always had a good experience interacting with Pharmacy staff. Most of them are very helpful and knowledgeable.
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April 2023 by Hennessey Welch
Came in at 11:40am when I got off work.needes groceries for my kid in the am. They told me the can't accept cash because they close their till although it was still 20 minutes till they close. I told her I didn't have any other way to pay. Her supervisor came over saying the same thing. I insisted it was for my toddler they begrudgingly obliged. This is terrible customer service
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March 2023 by Melanie Yip
I just had the most wonderful 5 star service from Mohamed Kayed and Kim (I would give them 6 stars if I could). They were the absolute dream team. Helped me with my needs and beyond. Thank-you to the both of you. My sons recovery is going to go so smoothly because of you guys and we couldn't be happier.
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March 2023 by robbi sran
Overall this is a great Shopper's Drug Mart Location. The store is neat and tidy. The Pharmacists at this location are exceptional and supportive and exceeded my expectations of great customer service.
