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October 2023 by Rob Q
Friendly service easy to deal with
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September 2023 by Christine Elliott
I bought a mattress and bed frame at the south Surrey location in Vancouver BC. It was for a client at a group home who has seizures, so spent quite a bit of time selecting the best size and firmness. When it was delivered I noticed the mattress was smaller than the frame and left approximately 1.5 inches on each side which looks tacky and could be a problem with objects slipping through the gap. When I showed the sales agent the pictures he insisted all their mattresses sets were like that. I was in the store and when I looked at other sets the space difference was minimal. Unnoticeable. The agent kept insisting my mattress fit perfectly once you factor in bedding and actually laughed at me in front of his colleagues. I found this embarrassing and disappointing. I would not recommend shopping there. The product and service was substandard!
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August 2023 by David
I had a bad experience with an IKEA mattress so dropped into my local Sleep Country outlet in South Surrey. Was greeted by a very informed salesperson named Jeff who saved the day or should I say nite as in sleep. Although a massive chain this store has that hometown get to know you and help you out feel. Jeff listened to my story, made some thoughtful suggestions and then went to work. After trying a few we decided on the perfect mattress. Jeff knew I needed it quickly but with the store closing like in 5 minutes arranged delivery for early the next day. Delivery people arrived promptly, unpacked it and placed it on my frame.took the garbage to. Excellent informed purchase. Thanks Jeff and Sleep Country ?? SouthPoint.
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July 2023 by Brent “Soonta REtire” Dreamer
Customer service is almost non existent. We bought a mattress and scheduled the delivery, got a reminder of the delivery the following Thursday for a Saturday delivery, and was told they would confirm the time window on Friday. Friday comes, and just before closing, I call to see if there is a problem. The guy at the store said they are busy and the delivery driver will call in the morning with a 3 hour window for delivery, I said what if I am not available to be there when they come. He said they will try again Monday. I work during the week and can only be there on the weekend for delivery. I told him I should just cancel the order and go elsewhere, the guy on the phone said "whatever go ahead". I felt like my $1500 was nothing to them, and my business did not matter to them AT ALL! The only good service was from the salesman before the sale and the delivery guy before the mattress was off the truck. This was nothing like previous years buying there. This will definitely factor in my next bedding purchase.
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June 2023 by Wendy Champion
Buyer beware. Do not buy a Serta mattress from Sleep Country as they do not honour Serta's 10 year warranty. We purchased a mattress just over a year ago and we have a problem with it. Serta told us exactly how to set up pictures to show the problem but asked us to first go through Sleep Country. Sleep Country refused the pictures and said it had to be visible without the 5 pound weight which showed the issue perfectly. They refused our warranty claim and said to come back when the issue gets worse. This was a $2600 mattress and the problem started after 6 months of sleeping on it. Terrible customer service. We will never purchase or recommend to anyone.
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May 2023 by Aileen Farrow
Zalmai and Brayen did a great job installing our new mattress and our Ease base. They were very professional, efficient and friendly. Thank you again for your help! We will definitely recommend this location as their sales and installation team went above-and-beyond!
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May 2023 by Pape S.
My salesperson was very thorough and asked all the right questions and found us the best designed for my partner and me. He mentioned that we have 100 nights to exchange our mattress if it did not meet our needs. I'll tell you now that we never even considered it because his expertise found us our perfect mattress!
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December 2022 by Sema Ba
I bought a mattress in May of this year the middle of the mattress has sunk after jumping through hoops with taking pictures and measurements to send to the warranty department, I was emailed back saying that it was normal in 5 months for the mattress to sink that amount. This was my first time buying from sleep country and next year when I move into my home and need a couple of new beds will not be purchasing them here, so disappointed with the way they handled my defected mattress.
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December 2022 by Dustyn Kovacs
Just went there tonight to get a new duvet cover for my fiancé. Suhki (I am so sorry if I spelled your name wrong) was quick to assist, was incredibly helpful and twice as friendly! And the duvet cover we picked out just won me the high score for brownie points haha! Incredibly positive experience; will definitely go back if I ever need to do more bedding shopping!
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November 2022 by Candice Dearden
Bought a purple pillow and it was ok, customer service was good but the pillow leaked purple dye all over the white pillow case cover. Kind off gross to sleep on it knowing that’s what you are lying on at night and for the cost i would have thought it would be a better product
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October 2022 by Susan Tolley
My new serta bed and frame are dreamy. Had a solid restful sleep last nightShannon at White Rock/South Surrey location was so knowledgeable, friendly and professional she made finding the right bed for me easy.The delivery and setting up the bed went so smoothly. Both delivery people were very respectful of keeping my home clean and did there best to keep boxes away from walls and also wore booties to keep dirt off my floor. They took all the cardboard and plastic wrapping away with them. They were professional, efficient, speedy snd friendlyOverall a great experience.I highly recommend White Rock/South Surrey Sleep Country if you need a new bed. Price was very competitive & affordable.
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September 2022 by Shannon Rodgers
The service at Sleep Country (Southpoint Exchange) is OUTSTANDING!! Shannon Moore, in particular, is an exceptional salesperson - smart, professional, and calm. A real class act. I have bought several beds from this store, and can't say enough positive things about my experiences. A+++
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August 2022 by Kari McNiven
Shannon Moore was so great! Efficient, likeable & professional. She listened regarding my back issue, gave options and went the extra mileage. She is an asset to your store for sure!
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June 2022 by erica odwyer
We bought our last adjustable bed from Sleep Country Canada and were very happy with it. We decided to purchase another and a mattress. The service is always great, right from when you walk in the store and the delivery/setup is always smooth. We love our adjustable bed and wished we'd hadn't waited so long to buy the first one!
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June 2022 by Radmila B.
I would like to give 10 star review! From the moment we walked in to the store Wendy greet us and make us feel very welcomed. We came to purchase an expensive bed and mattress for my mum and Wendy was so knowledgeable and extremely helpful ! We were very satisfied with the purchase and customer service! I didnt have such great customer service in a long time! Wendy is amazing sales person and i would highly recommend this store in White Rock to buy your mattress or bed. Thank you !
