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September 2023 by Varinder Singh
Ordered shoes online and waited for 1 week. When i visit there the shoes were used. Looks like someone used them for weeks.I was planning to wear em at some special occasion.. No apologies nothing from the girls working there. I mean someone is spending their hard earned money and these guys are giving used old shoes.. And minus score for the girls working here, so unprofessional. They don’t even know the A of customer service.
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September 2023 by Saga transfer
Avoid this establishment at all costs! The staff is a bunch of lazy, impolite individuals who clearly don’t want to work. It’s astonishing how they can treat customers so poorly.
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September 2023 by Creative Media Tube
I can’t believe how unprofessional the staff is at this place. They act like they’re doing you a favor by being there. The lack of manners and willingness to assist is appalling.
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September 2023 by It's Showtime Floor Wrap
Absolutely terrible experience! The staff here seem like they’d rather be anywhere else but here. They were incredibly rude and unhelpful. It’s shocking how they can be so dismissive of customers.
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September 2023 by Helene P
Loved my new shoes. I will patronize again.
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April 2023 by Linda DiStefano
Absolutely amazing customer service at the MacArthur Glen outlet store!! Also love all my shoes and boots purchased at your store! I have many!?♀️
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March 2023 by Taranjeet Pandher
I bought shoes from metro town store it was amazing customer experience I never had before she helped me lot highly recommend her name kowan may be i am wrong she spoke punjabi as well but she was so nice .
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February 2023 by Suhana Gaba
WORST CUSTOMER SERVICE NO BODY WOULD GREET YOU EVEN IN AN EMPTY STORE AND THE GIRL WEARING PINK TOP WAS TOOO RUDE SUNDAY EVENING
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February 2023 by Amy
One of my fav places to shop for shoes but this store particularly stands out because I wanted these pair of shoes all season but they sold out so quickly near me. I called this store and the associate agreed to hold it for my boyfriend to come and pick it up. Literally made my whole new years! Nicest (and funniest/most relatable) sales associates!
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January 2023 by Ames
One of my fav places to shop for shoes but this store particularly stands out because I wanted these pair of shoes all season but they sold out so quickly near me. I called this store and the associate agreed to hold it for my boyfriend to come and pick it up. Literally made my whole new years! Nicest (and funniest/most relatable) sales associates!
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September 2022 by Maxine Levasseur
tried on several shoes, sales girl never lost her smile and was happy to help
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September 2022 by Jagvir Pannu
Poor quality shoes…. And very bad service… 1st and last product by SM.
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September 2022 by Vj Sidhu
I'm a quick shopper, I go in when I know what I'm looking for. I was ready to buy a pair of boots and a pair of loafers for work. I walked into this location, I was in there for 5 to 6 mins walking around, picking up and looking at shoes. The two girls working were gossiping the whole time. New customers walked into the store who were also not greeted. I walked over and said "excuse me" and then proceeded to tell them that I could've used their help and that just greeting someone makes a whole difference. They lost business from me because I walked over to Browns and it was a whole different experience. I was greeted right away by an employee who listened to what I wanted and I walked out after spending $400 on two fabulous/comfortable pairs of shoes. That's what good customer service looks like.
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July 2022 by Bhavneet Chawla
I went to the Guildford location, and I’ve never seen such bad customer service. I walked in and there were about 5 girls working none of them greeted, and I was looking for a Sandals and no o e approached me for a size so I went up to them. I asked the girl for a 5 or 6 in white sandals she goes to the back comes back hands me the box without acknowledging anything and walks away. I open the box and she got me the black instead of the white. There was another girl working who was just standing like come on do you not teach your store workers regarding customer service? I work at a store myself and this is horrible. That girl just kept looking the least she can do is smile but none of that, and also kept checking her phone while being on the floor, shows how unprofessional your store is. The worker who was helping me was not interested at all to help, she told me she had no sizes usually great customer service you would ask or show potential other pairs or mention to order online but this girl did none of that. Not to mention your shoes quality is horrible as well. I purchased Sandals And after one wear the sole from the bottom front started ripping apart. Pretty sure no shoe is suppose to have wear and tear after one wear.
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February 2022 by Selevia Toma
Had the best customer service with Nikki super friendly and sweet made experience easier.