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November 2023 by Gavin Sanghera
Terrible customer service at this location. I asked a simple question about price matching because I had just bought a necklace, bracelet and earrings few days ago and noticed that it was on sale now. The employee Isiah said they don’t price match and that I wouldn’t get the same Black Friday deal for that item in their store which doesn’t make sense because logically it would be the same as returning the items I just bought a few days ago and buying the same ones online or at a different location. Then I proceed to tell him that I would just be returning the item and if they can’t sell it to me at the current price then I would just order it online. Then he tells me that I can’t do that which I then argue that it is on the receipt that I could return unworn and unused items within 14 days. I told him if he can ’t price match its fine and I could do it in different transactions whether I buy it in store or online. He told me I shouldn’t order online because it would take too long to receive and said he could hold the item in store to do the price difference which is very confusing and contradicts everything he said prior. He confirmed that he would put the item on hold for the following day at 7pm but calls me back 5mins later to tell me he can only hold the item at exactly 9am no later. I told him that’s fine and I would go to a different location to do my return and purchase, then a few seconds later he tells me that he can now hold it for 4 days. At that point I was fed up by his unprofessionalism and lack of customer service and communication. I would rather drive to a farther location for assistance. Very disappointing experience. I would not recommend going here! I would give it a 0 if I could but since I can’t a 1 will do.
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November 2023 by Madison Cannell
Such a pleasant experience holiday shopping with Sophie, thank you very much for your patience and help. My family and I are super happy:)
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November 2023 by Navneet Navi
One of the Customer service representative started laughing when I showed some idea of necklace on my phone. Please respect and respond professionally.
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June 2023 by Suzanne Vethanayagam
The worst place to shop, very racist . I went twice within the last week they just ignored me and would not help me.I didn’t get the name of the Asian girl but she spoke to me as if I was try to steal from the store.Do not patronize this store this is not my first time
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April 2023 by Anna Sky Dancer
My favourite Swarovski store.The customer service representative Hero and her manager go above and beyond for the customers.
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January 2023 by Mary
The customers service is great! And if course all the beauties you can buy here it's perfect!
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January 2023 by Nour A.
Highly Disappointed with the service that was provided. It was my mother's and I first time visiting the store yesterday December 30th during the afternoon, a lady with black hair wearing a mask came up to us and was not very polite. When we asked her about a specific necklace she started by saying that the crystal is not real and when we questioned why it was that price if it isn't real, she replied with a very rude attitude and then basically walked off without asking us if we need any other help. unfortunately, with this type of customer service I would not recommend going there.
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December 2022 by Shalane Wellard
Highly disappointed with the store. Walked in to get help regarding earring my husband had bought me last year as they were turning green. (Granted I didn't have them on me, I was just looking for info) I described the situation, and I asked if they had a way to service them and that I was happy to pay. They were unsure at first and concluded that unless a stone needed replaced there's nothing they could do to help and that because of when my hubby bought them, they were likely not under warranty.I was genuinely looking for recommendations on how to care for their product and was surprised no further recommendations were made. I shouldn't have to ask things like....Do you have a cleaning solution? Are you sure, there is no servicing or repair I could pay for or a referral to somewhere? Does your manager know?Having worked in the service industry all my life, the curt approach and unwillingness to even try to make a recommendation or find another solution was wild! Bare minimum see a sales opportunity to say, would you like to purchase a replacement?Finally, I asked to have the manager give me a call, I'm just trying to get help! They did call back the next day... I'll give them that. But it wasn't the manager, it was the same girl saying, I talked to my manager there's nothing you can do about it. Not even, "Hey Bring the earrings in so we can look at them.".Somehow, I just found it hard to believe that we have nothing that can be done. So I chatted online with Swarovski direct.In 15 minutes, the rep informed me that indeed it was still covered, and they would be sending me replacements right away, directly to my house.Dear Guilford Town Centre Location, please learn from your online team on how to create a good customer service experience and be helpful.
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October 2022 by Marcel Martin
Happy staff and fun shiny things even pens
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July 2022 by Javia Chu
Very nice sales ladyI got my favorite necklace and earrings
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July 2022 by Nikki Paash
I was served by a gorgeous lady, very friendly and very helpful. Her customer service skills was exceptional. I spend over $300 here last week. The store was in the middle of set up of some sort, products were half displayed and half sitting in boxes.. but she found the products I was looking for and let me try them on. Will definitely visit the store again
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May 2022 by Nexx 1
Braking Canadian law I wrote a letter to head office never got a response. They do not honer the price on the items. I boycotted them and purchased an identical item on Etsy for far less.
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February 2022 by Divya Sawhney
I walked in not exactly prepared for what I wanted to get other than it should be earrings. I was helped by Hero. She was very knowledgeable, professional and had great recommendations. In less than 10 minutes I picked some beautiful earrings which has multiple ways of being worn. Happy with my purchase. Great customer service !
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December 2021 by Tina A
Came to pick up my order and the older lady could care less to help me. It was like she was annoyed to be at work or that I was inconveniencing her by being at the store.Really bad customer service. The young women there were a bit better.....but to be honest, not by much.I also asked about gift wrapping.. and she was annoyed that I was asking her. All she handed me was my order in a gift bag with a pre tied bow.... they didnt even wrap the box.I can see that I am not the first with a review like this. All the responses from head office seem to be the same (some from 7months ago and some recent from 3 weeks ago) and nothing has changed. The staff is rude and unwelcoming.Langley branch is wonderful and I would recommend going to that one over the guildford branch.Very disappointed!
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November 2021 by Jenn
The worker here didn't even look me in the eye once. Not a single greeting either. I came in to pick up something I had ordered for pick up, and I was met with the most cold attitude. She just gave me my stuff then turned around and walked to the back room?? No "thank you" or "bye". Also I understand if you can't do gift wrapping because you don't have the supplies or the time, but I had selected gift wrapping on my online order. She didn't even give me an explanation as to why my stuff wasn't wrapped. Didn't get a chance to ask either, since she just turned around and walked away.
