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November 2023 by El Rey
I had to mail out a valuable clay statue to Toronto and it arrived safely in perfect condition. The packaging job was done with great care secured and taped properly by staff. Thank you so much
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November 2023 by Manjit Singh
I have never had a good experience with any ups store. They are all rude and just don’t care. Gurpreet is fantastic. Professional and fast. Greeting everyone with a smile. I now only come to this location because i know she will make sure all is done correctly. Thank you Gurpreet.
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November 2023 by Satnam Singh
Glad to see the new faces with the change in ownership the young couple went beyond and above to take care of me. They are setting an example for what great customer service is. Thank you?
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November 2023 by Sukh Swaich
I am quite disappointed with the service. I have lost my package . I called head office and they told to contact your shipper. I am trying to call at the store since morning no one is picking up my call. What am I supposed to do now. This is terrible. I had important stuff in the package. Like come on pick up the damn phone . Would never recommend this store to anyone. Such an unprofessional service.
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November 2023 by Ramandeep Swaich
Disgusting service. Would never recommend this store to anybody. They have lost my package and no one is picking up my call . Disgusting service at this store. Ladies working here won’t even listen to you properly they are so rude for no reason ??.0/10 I wish someone could teach them how to behave professionally to their customers.
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October 2023 by Bik Mann
Best Ups Store in Surrey. Great customer service , very polite and helpful always. Always had great experience when ever i went to this store never ever disappointed . I see all the customers coming to this store are going out with same kind of great service provided by the owner . Thanks again
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September 2023 by Sheryl Z
Let me add my complaints to the others. The woman behind the counter was the rudest person I have encountered.Got a notice that my parcel was delivered to this store and to check with them when it would be ready. After calling three times - twice being put on hold and never picked up again I hung up. Last time I called I was informed she had a customer and I should call UPS instead. I decided to go to this store anyway. I asked the woman why they never answer their phone. Her reply was customers in the store are more important. My reply was to ask, so telephone customers are not as important to which she replied yes! She then said “give me the tracking number.”By this time I’m annoyed and my answer to that was perhaps she could say “may I please have your tracking number”. Obviously this person has never learned the art of customer service! She is doing UPS a disservice with her attitude. If I ever had a choice in future it would not be to use UPS if that’s the norm in customer service.
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September 2023 by Pelageya
Very pleasant staff member! (Indian lady with shorter hair and glasses)She greeted me immediately, said she would help and very quickly processed my transaction and provided a receipt. I was in and out.Thank you for the kind reception and quick service.
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September 2023 by Gregory G
Went to this store today to drop a small package. I can say only good things about my experience. I've just seen some other reviews below by accident and that made me want to leave my own, as I don't think they're fair. At least in my case, the lady at the desk provided a very swift, polite and professional service, and the place itself is nice and clean. The location is good too, as there is a ton of parking around. Definitely recommend this store, keep up the good work ??
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September 2023 by H Bhangal Bhangal
Best UPS store in the town. Always very efficient and great quality service . They try to help me every time i go there in every possible way for printing the documents. Thanks
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August 2023 by James Skokin
Very good location and service is THE BEST . Always very professional service . Went there last week and was amazed to see the owner helping the older couple with shipping and packaging , she had so much patience. Always recommend this place . Hats off to Sukhi great job
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July 2023 by Richie Gill
This store owner knows how to deal with people and she offer the best service in sending couriers overseas. Very organized store and serve with patience . Staff is very polite and explain everything in detail. I had been going there since last 6 months and every time i get the same quality of service .Always recommend this place for shipping
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June 2023 by mehr sandhu
One of the most reliable store to get the valuable shipped . Sukhi is very in her advise . Will always go to this store in future , happy with the customer service and cleanliness of the store .
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May 2023 by Saira Khan
I had great experience at this UPS store when i went yesterday. I came here to send a mail package to Pakistan , the lady on the front desk explained me everything in detail , she packed all the stuff properly in a box with bubble wrap also. The tracking number was given to me at the store as well sent in my email also . She explained me in detail about the insurance to cover my package and checked the address twice before shipping. I really recommend this store as they know the job they are doing and not overpricing the clients .
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May 2023 by Ritu Aggarwal
Had the worst experience of my life with them. Very bad customer service. Sukhjinder sandhu is a very rude and impolite lady. She needs more education and needs to acquire customer service skills since it looks like she has never been to school. She needs to learn some manners and etiquettes as she doesnt know how to behave with the customers. Please dont go to this store as it will be a complete waste of time and dont spend your hard earned money here. People like sukhjinder sandhu bring the whole organization down.
