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February 2024 by Andrii White
Thank you for the excellent service
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February 2024 by Abbey Reed
Popped into Tom Harris Telus cellular at Grandview Corners today as my screen protector was cracked. Vik helped right away. I think the screen protector was less than $10 and he even installed it! I feel like I have a new phone now! Woot woot!
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February 2024 by Selda Baptie
The help I received today from Vik at Tom Harris Telus and Koodo Store was excellent. My questions were fully and attentively answered, and I got very good suggestions and support about my mobility account. Thank you
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January 2024 by Norm Tartaglio
He was very knowledgeable. And friendly. Answer all my questions
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January 2024 by Natania Rogers
Staff was super friendly and professional. They were able to handle all the details with great efficiency. Very pleased with my experience. Thanks guys!
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January 2024 by Jeff Baumann
This store tried to charge my father, a senior $60 to “recycle” his phone. Both their head office and the Fido store confirmed there is no recycle fee. Think twice before going to this location.
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January 2024 by brad hamilton
Just picked up an iPhone 15. The guys in there are really helpful and got me the best plan possible. Will definitely recommend them to friends and family.
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January 2024 by Jessa de Wolf
abdul was very helpful setting up my new phone, definitely recommend this store
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January 2024 by Olivia Kilian
Great store with great service
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January 2024 by Bryson Sask
Take your business elsewhere because you can't rely on this store/Telus and what they tell you. Waited 6 weeks for a phone to come in. Was originally told the phone cost $14/month, then $26, then $48 when it finally arrived. They did not honour the price I was told. They will likely reply to this review saying phone prices can change every 2nd day and that it is Telus’ fault and not in their control. However, Tom Harris represents Telus and on Dec 9 when I said order the phone a verbal agreement was made and they should honour the price they said. Will not use Tom Harris and leaving Telus after 16 years as a customer. Full story…Went to the store December 9th and ordered a blue Google pixel 8 Pro phone. At that time I was told it was $14.00/ month for the phone to own it outright. They told me it would arrive Thursday Dec 14 and would call upon arrival. Two weeks went by. I tried to call them three times and left voicemail. They never returned my calls. Finally I just went into the store on December 23rd and they said they forgot to call me and apologized. I was then told the phone is not available in blue anymore (discontinued). However, they could order the phone in black and I was told it was $26/month. When I questioned why the price changed they said prices can change with the phone every 2nd day. I was upset about that but they had saved us money on our monthly plan fees so I decided to pay more for the phone than what I was first told.Waited and never heard from the store on the black phone. I called them on January 11th and they said that it would be there the next day. Phone arrived on Jan 12 but unfortunately I was away on holidays. Went to store on January 20th and was then told the phone is $48 a month. After waiting so long and being told three prices I was fed up and told them to forget it.A verbal agreement was made on Dec 9. They told me a different price three times. I would not trust this store and the people that work there. They say that prices can change every 2nd day however, it's not my fault that the phone was not available in blue and they never told me. It's not my fault that the black phone took over 2 weeks to come in. They are lacking customer service and integrity. Sure the problems ultimately reside with Telus but they are a Telus representative and deal with customers directly.
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January 2024 by Terry Jorgensen
Very helpful
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January 2024 by Nathan Wolchuk
Amazing experience!Friendly and made the experience a breeze
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December 2023 by dana gill
Staff helpful with my questions
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December 2023 by Paula P
Great experience dealing with Vikram! He was very helpful and gracious dealing with me and my 3 year old. I’m satisfied and I recommend!
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December 2023 by Ronit Kuttmann
Abdul was extremely helpful in helping me with a plan, assisting in choosing a phone and setting it all up for me.Thank you!!!!
