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November 2023 by Ashley Malfoy
My cousin and I went in to shop and no one greeted us, no one asked if we needed help. We had a lady come over to where we were but never talked to us.My sister came in after us and the same lady greeted her.When we were checking out, the cashier didn’t say anything.
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October 2023 by Razors & Rollers
Visited this store is guildford center today with my mother looking for plus size maternity clothes. The sales girl was very rude and repeated to us multiple times that they are a plus size store not maternity. Basically implying we were stupid. The website has maternity clothes on it. I really didn’t appreciate being talked to like I was asking for something ridiculous and didn’t understand the difference between plus size and maternity.I’m sorry but plus size girls get pregnant too and it’s very hard to find clothes when you don’t know your size as your body is changing everyday.Maybe next time lose the attitude and be kind to people simply asking a question.
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September 2023 by Dawn Kittson
I guess I had higher hopes for this store. I gained some weight and the promise was for stylish plus sized clothing for bigger shapes. The problem was that there was not a huge selection and the sizes were often quite a bit larger than I am. Now, that being said, I am large enough that I have no choice but to shop plus sized. So, this is a canundrum. I mean, I guess it can be taken as a compliment that I am not plus-sized enough for this store, but I am just sad. My other options for shopping are less stylish. The attendant did say that there was going to be a South Surrey and Abbotsford store opening soon. Perhaps, those will have more floor space and more selection.
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September 2023 by JJ PORT
Nice clothes prices are way too high. Went in there for a 50% off racks sale that I went to look at and found clothes that had lower prices and then higher prices on top of the lower prices and I assume they did that for the sale not a very honest business practice and I think it's also garbage that when you order off their website you pay in American
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September 2023 by Marie Racine (Marie Racine)
In the 1 hour spent in the store with a friend, not one employee asked if I needed help. I'd rather not spend my money where I'm not valued as a customer.
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September 2023 by Marie Racine
In the 1 hour spent in the store with a friend, not one employee asked if I needed help. I'd rather not spend my money where I'm not valued as a customer.
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August 2023 by Bob F.
Went with my wife to do an online return. BTW it takes us 55 minutes to drive there. Krista (sales person) told my wife that instead of bringing in her returns to this location, my wife should ship it to belly's fair mall and do the returns there! My wife confirmed she meant drive to USA, another country just to pick up clothes, and she said yes. We got our refund, then we walked out without even looking around. How unprofessional!! Head office will definitely be hearing from us. Krista should NOT be allowed to deal with customers if she is so rude!There needs to be another location in the Vancouver area, maybe Metrotown? Just a suggestion...
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July 2023 by Susan Bertrand
I've only been twice but the service was impeccable, lots of selection, and air conditioning in the roomy dressing spaces. I walked out with some very nice sale priced outfits.
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July 2023 by Corina P
I was very happy to finally see a store curvier bodies. Staff at Guildford were all nice and you could see they were working hard to keep the store tidy and organized.Got a bra that had a wider band in the back that didn't looking like a nursing bra or sports bra. Very happy. Thank you.
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June 2023 by Sean Cumiskey
My wife loves Torrid! Always great deals, awesome products and they always have a pair of shoes that fit her. Thank you to the ladies at Torrid in Guilford Mall
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May 2023 by Erin Harvey
Love, love ❤️ this store. Has everything I need !! Great styles and a huge selection. They have my business forever ?
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May 2023 by Dina Anastasiou
First time in. I’m very happy of my purchase.Thank you Roanna for being so helpful ? choosing my wedding dress!!
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April 2023 by Courtney Anderson
Love being able to go and shop comfortably *in person* knowing I will find things that fit. There is enough of a style range that I'll usually find something up my alley. HOWEVER, the prices are way too high for the quality. There are always deals, but they are still overcharging since the material is very low quality, pills, colours run, etc. Pants pill and get holes in the thigh almost instantly- for a plus size exclusive store, you'd think they'd consider thigh friction. Many items I've bought have essentially ended up being a one-time wear due to low quality...or they look good for one or two wears, then start looking raggedy. Very wasteful, both in the eco-sense and the $ sense.
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March 2023 by SheyRock
I have a love/hate relationship with Torrid. Their employees have either really nice people working or people who seem to hate their job working there. Their shipments don't come on certain days it's at random so most of the time their size selection is not there. I like the convince of having plus size in the mall however their selection is poor quality, too high of price, and most of their selection is not cute. Plus last time I guess I had Torrid cash to use and they failed to tell me and now they've expired. You have to spend so much $ to get that Torrid Cash! Overall it's good for a quick pinch but that's about it. Pretty disappointing as a Plus Size Exclusive store
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February 2023 by Mohamed Almohamed Alfaris
It's a big place, there are a lot of clothes, and the price is quite acceptable.