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November 2023 by Coastal Zen Interiors
Taking a moment to recognize the team at South Surrey, particularly Shawna. I always receive excellent service for myself and my clients. They are a reflection of my business, and have always been ultra helpful. Thank you for all you do!
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November 2023 by Parminder Mann
Sonali is the most helpful and honest sales assistant I have ever had. Our experience was very pleasant . She helped us furnish our new home. I always look forHer when I go into Urban Barn South Surrey.
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October 2023 by Anon
BUYER BEWARE!I spent thousands of dollars buying furniture at urban barn and they will not replace my cushions for my mondo chairs THAT FELL APART IN THREE YEARS OF USE. They sell you on the claim of extended furniture warranty and they don’t follow through. HORRIBLE CUSTOMER SERVICE
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August 2023 by Jacqueline St Cyr
Shawna was so helpful in helping us furnish our townhouse. She helped us create a foundation and then added details to make our home unique. She asked all the right questions, re-directed us when we felt overwhelmed, and even helped us with delivery of items.
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August 2023 by Ken Johnson
Shawna was very helpful in getting me information on a recliner .She was on vacation when I later decided to buy but other staff members did a great job at placing an order for me.
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August 2023 by Kristine B
Sonali assisted me today and she exceeded my expectations in customer service! You certainly have a gem in that store.
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July 2023 by Laurie Taschuk
My husband and I recently moved and needed new furniture to downsize. We shopped at a local Urban Barn and were very interested in the type of furniture that was displayed. As we will be purchasing for a few rooms, we were impressed with the artwork, the sectionals and bar stools to name a few pieces. The nesting tables were perfect and the drapes were of the kind we were looking for. Staff were very helpful and the store was clean and nicely staged.We are looking forward to the new counter stools we purchased and are keen to go back and purchase more items for the living room. G and L Taschuk
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June 2023 by 刘翔
Great furniture store, the staff is very enthusiastic and attentive. They helped us explain everything and went out of their way to assist us. It was a delightful experience, and we will definitely go there again.
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May 2023 by Jenn Lifford
After calling to ensure the product I wanted was at the store, I drove an hour to the store and was told the system was down. The last time I was at Urban Barn a couple of months ago, the system was also down but they were at least taking payments. There were no other options for purchasing and no options for shipping to a closer store. I was told I could call the next day to pay and secure the product. I called the next day and was told that there was no one at the store that could do that and would need to call another day. Very frustrating to buy two photo frames!
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March 2023 by Nancy Morison
Store was great but then forgot to charge me for delivery. Delivery should have been in 5 days but because I was not charged, the delivery was delayed while they followed-up and charged me for delivery. Paid the delivery charge by still no delivery. Purchase was several thousand dollars and still waiting on delivery - it has now been 7 business days. Disappointing delivery service after a good experience in the store.
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January 2023 by Andrea O'Leary
Amazing customer care by Cole . Very helpful and patient while I was shopping for a dining table! Definitely recommend this location
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December 2022 by Lisa Clark
Not only happy with my purchase, as well very impressed with the customer service of the staff especially Cole and Taylor!
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December 2022 by Judy Rollinson
The ladies that work in South Surrey are super friendly and helpful. I enjoy shopping at this store and tell other people about my experience. Keep up the good work ladies!
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December 2022 by Diane W
Taylor assisted me in purchasing the Parker bedroom set and 3 accessories. She was cheerful, knowledgeable, professional and went out of her way in ensuring I had all the necessary info re my purchase and delivery etc.
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December 2022 by Robynn Leslie
Very helpful staff and lovely products! So happy with my new wall decor and tray!
