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April 2023 by Ivana Kundel
Knowledgeable and friendly staff.
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January 2023 by Celina Sekhon
Long wait times and staff are not the most knowledgeable.
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June 2022 by Kirsten Aven
Thank you Maria all your help you are quick, kind and efficient. My dad and I really appreciated it!!!
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April 2022 by Julie Mulleady
Thanks VanCity for all your amazing help yesterday. I was a bit crazy with closing with Lawyer and your help Sandy made it all work out. I appreciate your level of service.
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February 2022 by Diane D.
I went in to convert my RRSPs into a RIF because I turned 71. After two appointments I still had no paperwork from them. This has been my beef with them for a number of years. I have a number of RRSPs with them and have asked them for the last three years for written statement of all my accounts at least once a year which they have never provided. Yes I have online banking but one statement a year for all investments did not seem unreasonable. I did however receive a monthly statement for one account for ONE cent which I asked them to discontinue but they never did. When I went to the BMO this January to transfer everything to them , I had to go back to Vancity to get the paperwork I was trying to get in the fall. Most frustrating bank I have ever dealt with. That day there was one teller, people sitting at desks all around,and a lineup to the door. Extremely poor service and unhelpful staff. Over the years I felt like Vancity made things very unclear and confusing. My husband had a 10000 dollar RRSP there which he never received any statements for . He does not do online banking so again we had to ask for a statement for that. Can hardly wait to close up everything there!! On the other hand I had an RRSP at Coast Capital nearby where I went in November. It took about ten minutes and I came out of there with the paperwork I needed to make the transfer. They were great !
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October 2021 by Keith Smith
Long wait times...never enough tellers working....management sits in their GLASS OFFICES and watch the line grow....not like the Langley branch....sometimes i wished the staff were simply swapped
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July 2021 by Karen Fox
Always a line up / the slowest bank ever
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December 2020 by Jason Koning
Dealt with Amy in the finance department, she was fantastic to deal with, very responsive to emails and took the time to explain everything to me. Will definitely bring my business back here in the future!
