Vancity

Banks, Credit Unions
Hours: Vancity, Canada's largest credit union, is a values-based financial cooperative that puts members' money to good use while sharing 30% of profits with them and their communities. The Newton community branch has received mixed reviews, but many customers have had positive experiences. Neighbors recommended Vancity after the closure of other banks, and customers have found the branch staff to be extremely friendly and helpful, offering a range of banking options. Representatives from the head office also follow up to ensure customer satisfaction. Customers appreciate Vancity's commitment to the environment and diversity. Several reviewers singled out specific staff members for praise. Khyati Patel was described as professional, helpful, and good at saving customers time. The security guard was also noted as professional and diligent. Rajni's excellent customer service was appreciated, and the front desk receptionist Simi was outstanding in addressing questions and assisting with transactions quickly. While the overall experience has been good, one reviewer noted they are not moving any new money to Vancity for the time being due to a recent decline in the quality of service. However, the branch seems to provide a welcoming, supportive, and efficient banking experience for most customers.

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1. Surrey, British Columbia