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February 2024 by Shane Larsen
Went with my son who was a first time car buyer. Gabe made the process super easy and stress free. The finance manager-Sam was also wonderful to deal with. They both went out of their way to ensure my son got the car and attention needed to make his buying experience as easy as possible
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February 2024 by Alex & Katie Zaharik
What an incredible vehicle buying experience! Marias, our sales rep, was so helpful, friendly, funny, polite and not pushy at all. We came in to look at upgrading our Tiguan to an Atlas, and walked out happier than we could have ever imagined. Not only was our experience extremely positive, but we are absolutely thrilled with the quality of our new Atlas. I’ve been a professional driver for over 20 years and a commercial truck driver for almost half that time. I’ve driven all sorts of cars, trucks, SUVs, and semi trucks, and this vehicle is by far the nicest machine I’ve ever driven. Thank you to all the staff here at White Rock VW, you’re all superstars and we can’t thank you all and praise you all enough!
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February 2024 by Yolinda van Stavel
Halie Robinson and the rest of the clan that works at VW white rock has been so helpful, informative and friendly! Our experience with them was nothing but pleasant and professional. We have bought cars at other dealerships and this was by far the best experience. Besides the staff and sales person being good at what they do we got a car we loved. The car smelled good the car was clean and it came with a full tank of gas. They make what you gonna spend on Your car so worthwhile.We wanna say thank you to Halie for her help in guiding us to our beautiful ride! 10 stars ⭐️ from myself and husband Joel
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February 2024 by Masoud K
Great dealership to buy from. My sales persons Marias was very honest and worked very hard to get the vehicle I was looking for. The transaction was smooth and easy. I will definitely recommend Maria's to my family and friends.
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February 2024 by Ashley Shankar
Halie helped me in my search for a new car! She was great and made the process smooth and easy. Very knowledgable! Buy with Halie! thats what to say in review
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January 2024 by ryan b
Gabriel was very helpful in trying to get us the best deal. He was informative, professional and friendly. He provided us with excellent customer service. Even went far as telling us to take the vehicle home and drive it for a day on his insurance. He obviously wanted us to make a conscientious decision which we appreciated.Thank you for your hard work and keep up the good work.
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January 2024 by Owen Pinto
Kevin helped me find the perfect VW for me, and he did a very good job. He guided me through the different options and models that I might have been interested in, and we honed in my requirements throughout the day. Ended up very satisfied with the final decision. Thank you Kevin. Highly recommend.
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January 2024 by Alora Vandenberg
Dealt with Halie in the sales department.She was fantastic and so helpful. WILL ALWAYS BUY FROM White Rock Volkswagen
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January 2024 by Sabrina Dier
I usually wouldn't post a negative review on anything, but with this dealership it's definitely worth the typing to let other people know what a ripoff it is to buy a car there, more so after everything is signed. At the beginning the staff is super helpful, makes you feel comfortable to assure everything is going well and you're happy with your car and your service. In my situation with moving to a new country it was a relief for me that everything went so smoothly.Overall the salesperson that sold me the car Halie is a wonderful person and did such a great job on everything, whatever i needed in the last couple months she always helped me as much as she possibly could. Her help and kindness helped me a lot through a lot of things with the dealership.Well what first looked like the best dealership ever ended up being a nightmare at customer service with no call backs or answers on my emails. I first tried to contact the finance department about a concern I've had in the financial part in I believe august, never got an answer or call back.To make sure the front service employees are not affected by this review i want to clarify that the target is on the finance department. If you want to contact them on the phone or email you can at least wait for an answer for 3-4 weeks minimum. You don't get an update on what's going on, barely an email with suggestions or solutions, nothing. I've been working in this industry before and when I tell you a solution for a financial request can be found within a day I mean it. I've been there and I was working for a financial department for over 3 years.In December 2023 I contacted the finance department again asking about a solution for my carlease since my life circumstances have changed with multiple calls, emails and I even showed up in person were I was promised to hear back from them on the same day. That was 3 weeks ago. No email, no call nothing.Now my engine light is on since a couple days and I need to get it checked. After not even 7 months that I lease this car. Which is kind of concerning since I've only had it for a couple of months, but Yoshi at the service desk helped me out in the best possible way and made sure everything will be fixed and done within a short amount of time. Today January 10,2024 gave me a little bit of hope in this dealership again.If anyone from the dealership will read this, I highly recommend to step up the game in the finance department, cause one department can ruin a whole image of a company and loosing customers is loosing profit, that could easily be avoided.
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January 2024 by Will Gemino Fung
Gavin and the team from services department are amazing. Glad to have them take care of my VW.
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January 2024 by Adam D
Purchased a pre owned GTI here. Had a fantastic experience with the entire team. My sales person Kevin was very personable , friendly and helpful. The sales manager Graig was also great to deal with. In the finance office, Sam made the process very quick and easy. Would highly recommend
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January 2024 by Johan Beukes
Very helpful he helped me buy my first car the service was excellent would recommend them to anyone and you get good quality vehicles from them support them thank you again guys
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January 2024 by A A W
Great experience with purchasing a pre-owned VW from White Rock VW. The sales team took the extra effort to help make the process smooth and simple. Highly recommended.
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January 2024 by Danielle Hebert
Just over 2 months ago I purchased my 2023 VW Taos from Gabe at White Rock Volkswagen and from start to finish it was a great experience! Gabe was very helpful and patient with all the questions I had and never at any point did I feel pressured by anyone there. Super happy with my new car and the overall experience I had at White Rock Volkswagen. Thanks Gabe!
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January 2024 by Customer RD
Service department is very poor , will never buy a volkswagen again from here again , always trying to make money saying warranty doesn't cover without checking with warranty.
