Arc'teryx Kitsilano is a well-regarded store in Vancouver, known for its top-quality outdoor gear and excellent customer service. Established in 1989, the store offers a range of products suitable for the unique weather and outdoor activities in the area. Customers appreciate the knowledgeable and friendly staff, who provide helpful advice on fitting and product features. Specific praise has been given to staff members for their expertise and dedication to customer satisfaction. The store also offers a ReBird™ service, which allows for repairs and refurbishments of older gear, exemplified by a customer’s positive experience in having a 20-year-old jacket restored at no cost. The store maintains a welcoming atmosphere, although it is noted that security measures are necessary due to occasional theft attempts. Overall, Arc'teryx Kitsilano is celebrated for its commitment to quality products and exceptional service, making it a favorite among outdoor enthusiasts in Vancouver.
Staff are friendly and knowledgeable-big shoutout to Noah, who is awesome and really knows his stuff. Great customer service all around made my shopping experience really easy and enjoyable
January 2026
No one picks up the phone. Otherwise great in store service! Staff are always super friendly. Helpful and attentive.
November 2024
Visited October and Christine helped me with some shopping. Great person who helped and answered all my questions related to fitting and product knowledge. Cool store ambience.
