“Amazing Service! Highly recommended. Knowledgeable and attentive staff. Never felt pressured, i tried on 4 pairs before I found the right fit. The sales woman never made me feel like I was wasting her time. She listened to my concerns and offered me choices. I have never been served in a shoe store like this in my 50 plus years. Well done to the owner for training your staff so expertly. Seriously, thank you from the bottom of my feet:)”
“Actually wish I could give this place six stars. The level of detail the sales clerk had was actually mind-boggling. He asked me to take my shoes off so that he could study the shape of my feet, my arches (or lack thereof lol), then asked me to bend my knees so he could see what they looked like in that position…? Are you kidding? Most shoe stores just pass you your size and leave it at that. This dude was just really kind and chatty as well. I bought two pairs of the same shoe that was on sale, and he discounted them EVEN MORE for me because I bought two! Clearly this is a business that cares first and foremost about creating a loyal customer base, and safe to say after today I will be joining that! I don’t think I’ll get better shoe-related customer service anywhere else. Thank you!”
“Thea was extremely patient and kind. She brought nearly all the models for me to try and really took the time to help. Unfortunately, my color wasn’t in stock, but she was still super helpful and professional throughout. Great experience thanks to her.”
“I live in Alberta and choose to shop with Big League Sports Excellence for all my baseball needs. It’s not only the stock they carry, but the attention to customer service! A bat I purchased cracked on the handle and prior to them even receiving it back I had a replacement in my hands 2 days after notifying them. Not to mention, the bat I received as replacement was superior, at no extra cost. This is a retail store that should be supported by everyone in this community. Think twice before purchasing anything from a big box store and shop here.”
“Your store representatives are great. We appreciated Harvey's customer service regarding a past order. He waa great! 🌟
Amanda was also friendly and helpful when we came to your store looking for baby clothes. Our baby really took to her and enjoyed her sticker. Thanks to both! We'll be back.”
“Great experience ordering from Flatspot! Dealing with Les was awesome.
Ordered Slimeballs wheels to finish a Santa Cruz build, and a pair of black Gullwing trucks to finish an OG Powell-Peralta McGill build.
He was super helpful and professional, even when my wife had the delivered package in her car.
I will definitely order again, and look forward to dropping into the shop next time I'm in Vancouver.”
10AM - 6PM
4800 Main St, Vancouver
Sporting Goods
“I've been coming here for a few years now. The staff are knowledgeable, which I appreciate. I find their collection to be very well curated. For me this means I know that in general the shoes, clothes, and gear are all good quality, and have been vetted for functional use (not just looking pretty). I also really appreciate that it is a smaller store, so I don't get overwhelmed by an excessive number of options.
They carry multiple sizes in what they do stock, so I'm able to try on shoes to find what works for me. (I'm so tired of going to big stores and never being able to actually try the options I'm looking for.) I will continue to come here and support this in-person local business because I really value being able to talk to someone knowledgeable as well as to see, touch, and try things. Thank you!”
“They had a grand sale going on when we went in November of 2023 $10 for travelers rolling backpack formerly $60; they have everything you need- & don't need L?L! They had 3x shirts for my hubby, tote bags, coffee mugs, photo frames, sweatshirts, hooded pull overs, beanies, scarves, mittens etc2 if you forgot to stash them in your luggage! We were in another tourist area & their pullovers were $80!! ?”
9:30AM - 5:30PM
75 W Broadway, Vancouver
Sporting Goods
“Peter, who's now there on Sundays, is very helpful and puts his clients first. Never feel like I'm being sold something for the sake of selling merch. We travel across town for that reason.”
9:30AM - 5:30PM
3695 E Hastings St, Vancouver
Sporting Goods
“I walked in to get a new pair of artificial grass cleats. You really can't go wrong with Copa Mundials. Very comfy and the leather felt comfortable. Great price too!
Gui from the store helped me find the best fitting pair. The staff team is all professional and friendly. I highly recommend shopping for your soccer goods at this gem of a store.”
“Cheapskates is a solid spot for secondhand items with a good mix of affordable and unique finds. It is a practical place to shop if you are looking to save money while still finding interesting pieces.
The selection changes often, so there is always a chance to come across something different. It is also a good place to find items like golf drivers at a lower price, which adds extra value if you are looking for sports equipment.
The store can feel a bit packed depending on the time, but it is part of the thrifting experience.”
“Great place to shop for new & used gear.
Danny was a G, with his wealth of snowboard knowledge that was easily absorbed by a noobie like myself. Will definitely come back to shop again!”
“The selection available here is truly mind-blowing. The seasonal/limited edition stuff, the heritage line, the alternate jerseys, the used gear, the little gifties…if you are a Canucks fan there is no way you won’t find what you want here.”
“I wanna say how pleased I am with the recent customer service I received thru the website! They made my day, and I'm a customer for life. Not mention the fabulous quality of their products. I do hope once the economy improves for all, that they'll consider offering a line of made in Canada items ✌️?? and many ?”
“Amazing! Wolf was fantastic and helped me get a new board after mine was separated after only about 7 rides, super timely manner very professional and they provided a fantastic replacement. Been a landyachtz user for 14+ years and this makes it official. I will never stop! Thanks Wolf Coleman!”
“Yesterday I had a problem with my return at Running room store on Robson.
When I did my purchase the assistant didn’t tell me that sales are like final sale and there is no refund except exchange or store credit.
So I explained my issue to the store manager Carlos and asked him to help me because I needed to refund me.
Carlos was very understanding, fast and professional.
He apologized for his colleague who didn’t tell me about sales items return policy and refunded me.
Carlos, thank you very much.”
“Good selection and grabbed a new released kenzo shirt and new released TF shirt. Great service from guy helping me. He made it easy and quick. Also, like they will ship to Alberta for free so I don’t have to pay PST.”
“Mike gave me his honest opinions on the two foam rollers. The differences were subtle had a chance to experiment with them both before purchase It's much better to shop in person than shop online Great experience”
“I dropped in the store today to grab some socks for a big hike and some T-shirts. I was greeted by Priya at the front door. After looking at a few things, she approached me and started making conversation. She is an excellent sales associate. She was knowledgeable, friendly, and super helpful. I ended up buying a bunch of stuff and left with a smile. She even convinced me to buy merino blend for my hike. Typically, I’ve been buying only hundred percent merino. I’m really excited for my next adventure and she was a big help and getting the right gear for that. Priya earned five stars for sure!!”
“Arc’teryx Kitsilano is a great store if you appreciate high-quality gear and knowledgeable staff. The space is well laid out, and it’s easy to browse without feeling rushed or crowded. The staff actually know the products and are happy to explain differences between materials, fits, and use cases, which makes a big difference given the price point. It’s a solid place to shop if you want something that’s built to last and performs well in Vancouver weather.”
“Ayda provided outstanding customer service and went above and beyond to help me. She was friendly, professional, and made my shopping experience great. I’m very happy with the service and will definitely return to this Adidas store because of her. Thank you, Ayda”
10AM - 9PM
1025 Robson St, Vancouver
Sporting Goods
“Stopped by Aerie on Robson and found some really cute workout sets and basics. Prices are a little high regular price, but if you catch a sale it’s definitely worth it. The activewear is comfy, flattering, and good quality without feeling overly trendy.
Cute shop and a great location if you’re already walking around Robson shopping for the day. The store was clean, easy to browse, and had a better selection than I expected. Definitely worth popping into if you’re nearby and looking for matching sets or casual basics.”
“Courtney at Lululemon was absolutely amazing. She recommended so many great products based on my needs, explained everything clearly, and was incredibly patient throughout the whole process. She was also very polite and professional, which made the shopping experience super comfortable and enjoyable. Truly excellent customer service — thank you, Courtney!”
“Jason the manager at this location is the Man! I initially had an issue with my hat, I reached out to Lids corporate and they put me in touch with Jason. Jason listened to the issue and stepped up with a replacement! Great work, good costumer service; I’ll be back…”
10AM - 9PM
970 Robson St, Vancouver
Sporting Goods
“Had the most incredible experience at #lululemonVancouver (970 Robson Street) while on vacation. We had just enjoyed a Disney cruise to Alaska to celebrate being a 5 year #cancersurvivor but unfortunately I got bronchitis! So after arriving in the beautiful city of Vancouver we went to enjoy some shopping and lunch.
At lululemon I was helped by the fabulous Taury who was helpful, kind, and funny. He asked if I was okay due to my extensive coughing, so I explained the above, and he offered me water and tissues. Once I’d modeled my choices for Les and we were heading to the cashier, Taury said the most beautiful thing: he was moved by my journey and my spirit, and wanted to gift me one of the two pairs of leggings! I couldn’t believe such kindness! Then when we got to the cashier, the manager said BOTH pairs of leggings were a gift! I welled up with tears at the kindness and generosity. Thank you Taury and #lululemonVancouver for making this woman feel special. And I absolutely LOVE my gorgeous Nulu leggings!”
“huge thank you to the salesperson who answered my call on the 4th ring. when i voiced my concerns about the other downtown location and metrotown store NOT answering their phones, she mentioned she was holding onto her portable phone on her shift.
i guess the other two stores portable phones are stored in the vault.”
“5 stars for the staff- every single person was genuinely helpful which I haven’t really experienced at other Lulu’s in Canada. I haven’t shopped at Lulu in years! Many years and I had fond memories of my past purchases because of the quality and value I felt I got from the items however I’m shocked at the decline in quality. I didn’t believe what I was hearing online and then today i just couldn’t understand how and why. Also the women’s section is so small and so random what’s going on it’s like half a winners search rack. So many random weird styles and the fabrics are so different. How do you have 1-2 styles of training leggings and 87 for chill yoga..?
I feel compelled to go elsewhere to compare silky and pricing..there has to be a bit better quality than this. Appreciate the customer service today thank you to the team! Hopefully we don’t lose another brand because there’s so much potential.”
“Excellent e-bike service from Mark in the bike shop. This was an overdue full service job with several major parts needing replacement. He kept in touch during the process and went above and beyond. My bike has 10,000k on it and runs like new again. I trust Mark’s advice and will be back to him for my next service. Thank you!”
“The service here is absolutely unreal. The staff is super friendly, supportive, patient, and knowledgeable. I bought the Pro Staff 97 Classic here and had an amazing experience. This is officially my go-to spot for tennis. I’ll definitely be buying more rackets from here. If you’re not getting your tennis gear here, I don’t know what you’re doing.”