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March 2024 by Paula Gamio
AMAZING STAFF.My partner bought me a beautiful bucket hat that didn’t fit me and he lost the ticket, I went to this location and the staff helped me find the purchase from another store system and did everything so they could change me the size and they did! I’m so happy with the attention and with my purchases. I have many other things from the brand and they last A LOT, very good quality.
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February 2024 by Michael Jordan
Awesome store
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February 2024 by Gurkirat Singh Somal
I work here
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January 2024 by Dru Chan (Kitoshi)
Came here with a friend to buy a luggage because they were visiting Vancouver for a week. And to be honest, they were extremely pleased and happy with it.I love this store the most because it has the best view of the mountains of the North Shore within Vancouver as a brick and mortar along Water Street. On top of that their store is just an art piece of its own. I was told it was designed by Omar Arbel, an architecture who is locally from Vancouver. The check out table, the sculptures, and the 4 seating table were all his designs and his inspirations. I love how a brick and mortar can bring such an experience when entering it.The service was fantastic too, as we entered the store we were greeted by the sales staff and then handed off to a proper person who knew the products very well. He kindly helped us and let us have time to look through the product. He wasn't hasty with us at all, but the other sales girls were. They were just so pushy, cuz I was just there to relax while my friends decided to just shop and make their own decisions.Anyways, they still bought the suitcase and we left the store with a fabulous tote at the same time, and a life time warranty on the suitcase for any damages and any defaults.A fantastic time regardless, I love the vibe here, just felt a bit pushed out of the store by the sales people.
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December 2023 by Alexi Monge
I have been a customer since they opened the store in Gastown, always kept neat and appealing. I recently had to fix a zipper on one of my bags and the customer service from the staff was excellent. Great brand and great employees.
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December 2023 by Eilin H
Awful experience today, I love herschel but will avoid that location at all costs
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September 2023 by Megan Woods
Horrible store manager(the tall one, that's hispanic) he's horrible at being a store manager. I don't know how he got this job, but he's horrible. He has no sense of customer service, sounds fake and condesending, he has the fakest smile i've seen and overall horrible fake aura. They should consider any of the other girls to be the manager, because at least they were helpful and nice.
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August 2023 by Tobiah Chen
First time visiting this location a couple of weeks ago. I came in to walk around to just to browse with my family and it was a wonderful store the girls that were working there were amazing, very helpful and they know their knowledge of the products, they had a great selection and had great recommendations. I came back the next day because I did want to actually get something one of the girls recommended. However, the aura of the store was different from the day prior, the store manager was horrible, honestly not fit to be a manager. Very stand-offish, fake welcoming personality very opposite of the other staff. I couldn't help, but notice when he was around the girls would be very tense. He would tend to walk around like a hawk and overall made it very uncomfortable, but when he wasn't walking around like a hawk he would be glued to his phone. If you're visiting this location, avoid the store manager and just walk up to any of the other helpful girls.
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July 2023 by J C
Nice selection of backpacks and clothes. Max, the manager, was super helpful and friendly with helping me find a backpack that fits my huge gaming laptop. As an openly trans person, I also appreciated the fact that one of the salespeople (the short Filipino? one) referred to me with they/them pronouns rather than making assumptions based on my voice. It may seem like only a small gesture but it really means the world to someone like me.
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April 2023 by Liana W.
The manager (the person in charge) there has turned me off of Herschel after being a fan of it for years.Bad personnel choice, he did the opposite of 'building the brand' with the way he handled my return and talked down to me.
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November 2022 by Virginia Dee
This is a beautiful store. A great local brand and gorgeous retail design. I appreciate the way that the art is incorporated into the store. The designs are timeless and good quality bags and street wear.
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November 2022 by yehezkiel suhendra
This store is really beautiful and everything looks very organized. And the staff is briliant and patiently answering all my questions.
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September 2022 by Manuel Lam
Very tidy store and a staff member answered all my questions even though I had a lot. The store also has a great view so check it out even if you are just window shopping. The store also has events that they invite guests to which is super cool if you want to attend a local event one day. I bought a wallet, a messenger bag, and a jacket. I’ve had them for about two months at the time of writing this review and the quality is very good.
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August 2022 by David D
Excellent design and good quality material. Not 100% sure about their ethical manufacturing codes & practises…
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August 2022 by Liam
Being from Calgary there is no Herschel flagship store. I had to stop by as it’s one of my favourite clothing brands and I was not disappointed. The store itself was very organized and well laid out. The decor was very cool and all the staff were very friendly and helpful. There could’ve been a little more selection as most of the clothing choices didn’t have a size large.
