Herschel Supply in Gastown is a stylish and well-stocked store known for its excellent customer service and high-quality products. The staff are consistently described as helpful, knowledgeable, patient, polite, cheerful, and friendly. They provide fantastic service, from assisting with complex purchases and exchanges to offering expert product knowledge to help customers make the right choice.
The Gastown location itself is notable, featuring a wider selection of products than other stores. The space is an art piece of its own with a fantastic view of the North Shore mountains. Designed by a local architect, it includes unique sculptures and furniture, creating a special vibe and experience for visitors.
Customers praise the durability and very good quality of the items, which last a long time and even come with lifetime warranties on some products. The store is always kept neat and appealing. While the service is generally excellent, some note that staff can occasionally feel hasty or pushy. Overall, it remains a beloved shop for its combination of great products, exceptional design, and overwhelmingly positive and inclusive customer care.
Wonderful experience at the store today with Danni. They helped me choose the right size for my kid and when the pattern we wanted wasn’t in stock they offered to ship it to me for free!
July 2026
I stopped by because I lost the band on my Charlie wallet. The staff were really friendly and actually had a huge bag of replacements bands that people didn't end up wanting. Kudos to the team for being extremely welcome, nice and helpful!!!
October 2025
Great store, plenty of exciting items to check out and a friendly staff environment makes purchasing a breeze
