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February 2024 by Adi Kabazo
Wasted time and gasoline getting here only to discover it's a temporary location which is no better than your average pharmacy.
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November 2023 by HW T
I love shopping at London Drugs in general however this LD has unfortunately very incompetent staff. My prescriptions arrived at this LD in June and no one phoned me. The prescription was sitting in their fridge for 4.5 months and no one bothered to check. They even charged a deposit when clearly the prescription was 100% covered by my insurance. I care about my health and prescription drugs and I’ll never come to this pharmacy again. Other than that I love LD and will continue shopping there, just not their pharmacy.
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October 2023 by L B
The pharmacy experience really depends on who you get. Most everyone is so kind, and goes out of their way to help. When I booked a covid shot here and they didn’t have the supply, they called me to let me know days before my appointment, and told me what day they expected more stock to come in. When I had an issue where my health insurance wasn’t working with their system, and no one on either end could figure it out, they spoke directly to my insurance company and figured out the error. They easily spent an hour helping me with that.The only criticism I have is that once I went to pick up meds and the pharmacy tech picked his nose absent-mindedly and then ate it. Disgusting… another time a different tech was rude and unhelpful when I had a question about my allergies and a new medication.Those two incidents are the only reason for 4 and not 5 stars. Every other interaction has been above and beyond.
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October 2023 by Anna Siedlecki
Don’t bother having your meds faxed over to this location. They are disorganized and don’t prepare any prescriptions. Went in the day after my dr sent over the script and they said “it’s not ready because we didn’t know when you would come”…seriously? You had over 24hrs to put an inhaler in a bag and you couldn’t get it done? Asked me to come back tomorrow smh. Will not be using London drugs as my pharmacy any longer.
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October 2023 by Abby Nicole
London drugs has so many things you just can’t find other places! They are doing the best they can with their smaller location, and I hope they stay in the area.
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September 2023 by Sarah M.
Service at the old location wasn't much better. Specifically the Pharmacy is absolutely ridiculous. My Dr faxed over a 3 month prescription. If you are a pharmacist then you know the medication is absolutely important and absolutely required. I had a phone appointment with my GP to get my prescription renewed. My prescription was faxed over. 3 days later I am finally able to have the time to go pick up my prescription. It's like the one day out of the week I have the time so today was the only day I could pick it up. When I walked in the prescription wasn't ready. I asked them why it wasn't ready since my Dr faxed over the prescription a few days ago. Their excuse was that not everyone wants their prescription. That's a poor excuse. Then they told me my prescription will be ready in a few days. I tell them, you should have had my prescription ready or at least I wasn't informed that I needed to call you to fill the prescription my Dr faxed over. Like why wouldn't I want my prescription when I gave the information to fax it over. So I tell them I can't wait. I need it today, at least before closing. Guy tells me to come back for 8pm. Prescription was actually ready before 8pm. So I was able to come pick it up. When I went to pick up my medication they did not care about patient privacy as they were yelling out my prescription for the whole world to hear. Like what if I knew somebody in the store whom I did not want knowing the medication I was on? There is still too much stigma around these medications they should know better. Like respect patient privacy enough not to yell out for the whole world to know the medication I'm picking up. I'll be taking my business elsewhere. I'll find a place where I can be treated with human dignity where my right to privacy is protected.
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September 2023 by J M
As the store is London DRUGS, you would think that more effort would be made to ensure better service from pharmacy. Thank you for filling the prescription. No thank you for the rudeness and unjustified arrogance.
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August 2023 by Jen Dobell
Batsi, the LOVELY customer service woman at the temporary location on Hastings street gives the BEST customer service. I honestly hate to support this company because I used to work for them at their fishing resort (owner/CEO of LD/Sonora Resort, Brandt Louis and his entitled snobbery-when I was a server at his fishing resort, he refused to speak to the “lowly” serving staff even when they were asking him questions such as a suggested coffee refill). Hopefully he has evolved since then. Zero stars for Brent, five stars for Batsi
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August 2023 by Edward L.
Looks like they've moved to a temporary location 1 block W of the old store. Old store is getting torn down and rebuilt.Parking is actually available here, next to the building. The lot is quite lumpy and hilly, but there are at least a dozen spots.The temporary store is probably 1/3 the size of the original store, so they've gotten rid of all the non pharmacy stuff. However, there is still a small section with electronics, and they still do passport photos.Hopefully they finish the new store soon, though it'll probably be at least a year.
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August 2023 by Cassandra Gordon
The new location is a major downgrade from its former location down the street. There is less than half the space which has resulted in many amenities taken away from this neighbourhood. Where has all the staff been relocated? What's going to happen during the holiday season when London Drugs would help with Canada Post parcel delivery overload?Now that London Drugs is next door to its competitor Shoppers Drug Mart, I will be taking my business to them.
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August 2023 by Jack Hastings
Bad location now. Only holds 25% of what they used to hold. Will be going to shoppers now since they’re only a few steps away.
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August 2023 by Lurja Ostrja
Saw a guy in a mobility scooter steal a bunch of stuff while everyone watched.Pretty fun experience.
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June 2023 by Cherlyn Cortes-Manderson
Big thank you to Darryl who was working in the tech department at the East Hastings location today! Because of your thoughtful Customer Service, my friend will get to receive her 40th birthday gift on her actual birthday! Thank you so much.
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June 2023 by Grigory Snurnitsyn
At least 7 staff were behind working when I approached them. Everyone had an eye contact with me, but no one offered me help. Nothing else discouraging me more from purchase decision than absolute zero of customer service. At least say: “I will be with you an a minute”. I was completely ignored. They need a very good customer service training. Well I guess I have to go to Walmart again
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June 2023 by michelle chenoweth
Super convenient location, lots of back of store free parking,friendly staff and great selection of products!
