London Drugs in Vancouver, British Columbia, is a well-known, Canadian-owned retail store focused on serving local customers with a wide range of products and services. The store employs friendly and helpful staff who are dedicated to providing a good shopping experience. Customers appreciate the team’s willingness to go above and beyond, such as calling other locations to find out-of-stock items, even near closing time. The store offers services like passport and ID photos, supported by biometric photo technology, backed by a $50 guarantee. However, some customers have noted limitations, such as not developing film, despite the website mentioning a photo lab. Instead, they only print digital photos and take passport photos.
The store's current location is a small, temporary site about half to two-thirds the size of the original, situated just east of the old store. Despite the smaller size, it still maintains a good selection of items, including skincare, vitamins, pain relief, and household cleaning products. However, certain items like shoe polish are unavailable, causing some inconvenience. Parking is free and more convenient, but store hours are limited compared to other pharmacies, requiring visits to nearby stores for specific needs.
The pharmacy services are generally appreciated, though prescription processing times can vary. Some customers have experienced delays, especially at the Slocan and Hastings location, which sometimes takes two days to prepare prescriptions. While staff are respectful and helpful, the process could be improved with faster turnaround times and automatic prescription fills upon fax receipt, which would enhance overall satisfaction. Despite these issues, London Drugs remains a trusted name for many local shoppers.
It's a smaller store so it is missing some items from bigger locations. No computer or TV department. The departments (house/home/kitchen) have a smaller selection than regular sized stores.
But staff are helpful and friendly, good place to pick up sundries or what not for the family!
September 2026
Always friendly and helpful! Also, the postal outlet inside the store is friendly, reliable, go out of your way helpful.
September 2026
Photo service is very quick and smooth. Took me only 40 mins on a Monday night
