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February 2024 by Probuddho Chakraborty
I was at my home waiting for the delivery and they left without any call or buzzer.I now have to go and pickup from this location because they don’t retry deliveries. How is this business still running?
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February 2024 by Keegan Carson
I swear these drivers will drive by your house, look at the front door and claim attempted delivery. It seems that they make little to no effort to do their jobs.
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February 2024 by Shafat Samir
Edit: pathetic service. They’re still the same the drivers never even bother to buzz a buzzer when it’s given and redelivery with the buzz code is given for the 3rd time. With so many customer complaints Purolator still does not bother to improve this. Absolutely shamelessthey intentionally never deliver and only put delivery notices at the door. Worst service ever. Virtual assistant and chat is not even operational at all. Customer service picks up calls and hangs up immediately after a 20 min wait time.
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February 2024 by Jonathan Foote
Repeatedly, delivery people with Purolator don’t bother knocking on my door when they come with a package. They just put a ‘you weren’t there sticker’ on the building instead of trying to figure out the buzzer. Very frustrating.
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February 2024 by Sophia H
I have to leave a review about the very helpful guy at the counters who called me back to help me reschedule a delivery for my packages. It’s hectic over there and I appreciate the effort ?
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February 2024 by Juana ordonez Sanchez
Sorry I never went there ? sorry
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February 2024 by Rob Taylor
5 star service this afternoon! The young man who assisted me process my Amazon return was so helpful and courteous. Great job!!
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February 2024 by Tiffany Lee
I would give a zero rating if I could. The service was very poor. No receipt was given, I had to ask twice before a receipt was reluctantly given. It was the woman who received us, I don’t know whether the man would be better. I would definitely go to Fedex or other couriers next time.
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February 2024 by sandeep singh
great customer service
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February 2024 by Rudy Creel
Great people excellent location
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January 2024 by Carl Bernier
Great service
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January 2024 by Kelvin Poptani
Absolutely the worst experience of my life. I advice everyone to seek other options. I had a delivery scheduled for the 4th dec and with an accountable amount of problems it was delayed till the 18th of dec and EVEN THEN, with sacrifices on my side taking the day off to be at home, THESE GUYS DID NOT EVEN attempt to buzz or call me when arriving at my location and missed the delivery again. I called customer service immediately after receiving a notification of missed delivery (after waiting 40 min on the phone), "I cant do anything for your at this moment"...
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January 2024 by N S
I was there for a quick drop-off, and it went alright for me.
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December 2023 by Oleg Ivchenko (Oleg)
Worst ever delivery service.I mean they are always the worst compared to UPS and Canada Post but this time they bottomed really below themselves.I requested a rescheduled delivery on 12.11,They ignored the date and attempted re-delivery 3 days earlier without success (I was on vacation).The package is huge and heavy at 56lb.They left it at a pickup location 1,5km away from me.I had to take a car-sharing during my lunch to get to that place and of course the size of the package was so big that it did not fit in poor Prius C hatchback…Well I had to dis-assemble the whole box on the street to fit parts of contents into the car ?I managed to do it in 21 min of driving and extra $12.Thank you Purolator! Please go to hell!
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December 2023 by Last Lost
If there is -5 stars I would rate them minus 5 stars. JUst the worst delivery company on planet earth...This is the second time in less than a month they do this, they just leave a sticker saying that they are sorry they missed me while I was home waiting for my package.. I never got any call or anyone buzzed me to deliver my package, I had 4 other deliveries the same day, today and I didn't have any issue, I never had any issue with Canada Post, DHL, FedEx, UPS ... Purolator is the worst I'm going to talk to the merchant and ask them to change the delivery company or I'm not buying anything from them anymore.Why do I have to walk wast my time and energy to go pick up my package while I already paid for the delivery????? When people buy stuff online and pay for delivery because of the convenience ...what Porulator is doing is killing the whole idea of ordering things online. I hope they go out of business soon.
