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February 2024 by Edgar Eduardo Ahedo
This branch is the slowest in the area. Around 20- minutes waiting timeThe service its good and helpful.
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February 2024 by Calvin Young
Absolutely the stupidest people I have ever met in my life.They can't cash a $100 cheque from ICBC drawn on a Royal bank account.It felt like the twilight zone, the manager is about 2 weeks away from a heart attack and the teller is brain dead.
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February 2024 by Josh Whitmen
God Lord someone please teach the tellers some customer service. The absolute worst. So incredibly dismissive and rude.
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February 2024 by Gurjit Singh Chohan
Just closed my accounts here at this branch after dealing with one of the rudest tellers I’ve ever met in this world. Go somewhere else, poor management, poor service, and ridiculous fees.
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January 2024 by Juby Samuel
Always a wait time + no envelopes by the ATM anymore??
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December 2023 by yaqoob kheder
The west branch ever been. Zero customer service
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November 2023 by Eduardo Ahedo
This branch is the slowest in the area. Around 20- minutes waiting timeThe service its good and helpfulBut what is really unpleasant is the waiting time to be able to do any type of service because they only have two people to attend to. I have come 3 times in a year and it gets worse each time.
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August 2023 by Mirkan Kızıl
Custumer service was excellent. They took great care of all the customers while I was there. Information and applications were very explanatory. All employees behaved the same.
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June 2023 by Robert Castell
Need less than 60 seconds of service? Set aside 20-30 minutes of waiting in line as these listless drones crawl through basic banking functions at a pace that would make a turtle look like a Ferrari
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June 2023 by Jarmila Treska
Long queue but patience and kind customer service!
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June 2023 by Julia J
Absolutely shocking customer service by the tellers. I have never seen anything quite like it. Slow, rude, and incompetent. In addition to making simple tasks seem unbelievably complicated, I have seen and heard them be rude to other customers. Be prepared to wait in line for a good thirty minutes and then receive infuriating customer service.
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June 2023 by Crystal Vuong
Been an RBC customer for 20+ years. I've never been treated so rudely at any branch before. Their customer service is abysmal. Will be taking my banking needs somewhere else.
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May 2023 by Yz
Came here the last 2 days & had the worst experience with 2 different staff members. This branch really needs to work on their customer service.
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April 2023 by Elle Brown
Had a phone appointment booked. Never got called. No cancellation notice whatsoever. At least email me so I’m not wasting time waiting?
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March 2023 by Lukas Veit
Absolutely terrible service, slow service, line up out the door absolutely not taking their job very seriously
