The UPS Store on Howe Street in downtown Vancouver is highly praised for its friendly, professional, and reliable service. Customers appreciate the staff’s effort to accommodate their needs, even during busy times, with many describing the team as helpful, kind, and dedicated. The staff are recognized for their competence and willingness to go above and beyond, whether it's quickly taking passport photos, assisting with packing and shipping, or providing personalized service. Several reviews highlight the store’s ability to handle last-minute requests efficiently, making it a trusted choice for travelers and those needing urgent services. Customers also value the store’s locally owned, family-run atmosphere, which fosters a welcoming environment and builds strong relationships, sometimes feeling like being part of a family. The staff’s professionalism and genuine attitude shine through, even when they are busy or dealing with difficult situations. Many mention the store’s affordability compared to other options, especially for international shipping. Overall, the store earns high praise for its excellent customer service, reliability, and the positive experience it provides, making it a preferred destination for shipping, printing, and package retrieval needs in Vancouver.
When I walked in, the first thing I noticed was packages scattered everywhere with no sense of organization. The store looked chaotic and unprofessional, which was surprising for a UPS location. Overall, very disappointing service.
December 2025
On top of what every other 1 star review has communicated, I was trying to ship a package out. They never provided me with an email or tracking number and then my package was subsequently abandoned and lost in transit.
October 2025
Worst customer service ever. Asian person behind the counter was very rude and aggressive.
