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November 2023 by Username1430
Staffs are ready to answer questions with great recommendation.
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October 2023 by Yam Yam
After going to 6 competitor stores in search of the perfect raincoat, I decided to give Arc a try. I was hesitant due to the price point of their items. Not only was I being helped every step of the way, I never felt rushed. The employee who assisted me took the time to offer different styles and sizes, as well as layering options to ensure a perfect jacket.After finally narrowing down my top pick, I decided to wait on purchasing right then and there as it’s quite an investment.After about a week of pondering, I came back and the same employee greeted me and swiftly brought over the same jacket options I had been contemplating.Overall, I am extremely pleased with the customer service I received, as well as my new rain jacket. I look forward to adding to my outdoor gear collection here at Arc. Thank you ?
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September 2023 by Sin Lee
I would like to commend and thank Nicole from the Victoria store. This morning, when my family and I were out sightseeing, my mother's coat got damaged by a wire hook. Later, when we were shopping in the store, we asked if there was any way to fix it. Nicole warmly assisted us and offered to help by attaching something to it. When we got the coat back, it looked great, and Nicole even gave us some care instructions. I believe that, besides having good products, excellent customer service is key to a great brand. Nicole truly excelled in this regard. So, I would like to express my appreciation to her. Thank you.
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June 2023 by Jaeyou Park
Smaller but sleek location! Inventory can be limited but that seems to be an Arcteryx-wide issue.Been dealing with Evan and his manager Pat on some customized gear for my company. They have been nothing short of delightful to work with. Evan is hands down the most knowledgeable retail employee I’ve encountered in years. 10/10 would recommend if you want to try on some Arcteryx gear before committing to the purchase!
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April 2023 by Jordan Thompson
Arc Teryx is all the freakin rage right now.Surprisingly, amidst all "hype", these guys have consistent stock. Every-time I've gone in for something they've had it. Their service is friendly and quick, and Arc Teryx as a brand takes care of their customers (have replaced a backpack and jacket through their service centre no questions asked).Best outdoor gear on the market. No wonder it's so popular right now
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April 2023 by Laura Jonatschick
Awsome staff very clean and well presented
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April 2023 by Roger Hazleden
Beautiful store, small but well stocked, staff always very helpful. Had to make a warranty claim - and even though the process was all online a staff member assisted/did it for me, great customer service.Will update review once warranty claim resolves with resolution details.
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April 2023 by Andrew Botz
Needed a jacket for a last minute deployment with the UN and didn’t have time to get it shipped. Was told via phone by both Arcteryx customer service and an employee from this store that I could pick up my purchase in-store and use my online discount code. When I arrived, the “too-cool” hipster store manager refused. Arcteryx makes excellent products, but this customer service was horrendous. Simple solution: take my business across the street to Patagonia.
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January 2023 by Aoshine
great for irl shopping
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December 2022 by Dave Davies
Decent selection though not extensive (which is where the point went).Great staff.
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December 2022 by riya yee
VERY poor customer service?????...I bought shoes online on sale but they won't allow exchange of sizes instore or online so i returned the shoes and they obviously LOST on a sale. Won't shop there again either instore or online. Better to shop at stores that allow exchanges with good customer service.
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December 2022 by Camryn Anderson
Very kind and accommodating staff! Everyone is incredibly knowledgeable and are willing to go the extra mile to ensure customer satisfaction. 10/10
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December 2022 by Noor Chasib
Did all my holiday shopping here today! Such an amazing staff who truly listen to what you need/ are looking for. They aren’t pushy with sales and make you feel extremely welcome in the store!I’ll be back soon!
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December 2022 by Sabrina Bloedorn
Had the best service here, all the staff know so much about gore-Tex and how to care for these pieces. You can see the staff really wants you to invest and care for the items you buy as they are well designed and made! I also run with their run club and follow them on instagram for all the fun giveaways!@arcteryxvictoria is there instagram!
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November 2022 by Phoebe Hollott
Very nice staff and a well organised clean store.