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January 2024 by 067
Get 3 pairs of smartwool socks (10% off) total: $75.61CAD
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November 2023 by Andrew Grenade
A review all the way from Florida, United States! I do not normally write reviews, but this experience deemed my time. I found the product I was seeking via their online store. I actually called the store and spoke to a customer service representative, who was physically in the store!! She was so kind and confirmed they had the exact shoes. I received my new Red Wings within a respectable amount of time considering how far they had to fly…. See what I did there? I will definitely be ordering more shoes or accessories from Heart and Sole. All around excellent experience, excellent customer service, and great online store. The website is very easy to navigate. Six stars!!
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August 2023 by Morgan Black
Our new favorite shoe store. Great selection of quality products; friendly, helpful staff; good value.
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August 2023 by Molly Hanson
Stellar staff, that were extremely enthusiastic in helping us out. At least the staff we had where very LGBTQ+ accepting.Wide variety of shoes and sizes, and great product.
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August 2023 by Chlo Bear
Poor customer service whoever that clerk was. She was condescending and borderline ignorant. I could very well see this place closing down if they keep people of her caliber employed for any length of time.
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May 2023 by Steve Catto
Fantastic customer service!!! I was having problems with the fit of Birkenstocks I received as a gift several months ago. They exchanged them for a new larger pair with no questions asked. This was so much more than I expected.... THANK YOU!!
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February 2023 by Manuela Bizzotto
Great store - wonderful selection, friendly helpful staff and outstanding service. I bought boots that I loved, only to find a problem with the zipper on one of the boots when I got them home. I returned to exchange them but unfortunately they didn't have any more in my size. The staff did their best to offer me other choices; in the meantime, one staff (Rachel) came up with an ingenious solution to fix the zipper (using heat and some medieval-looking tongs). It worked! I was delighted.
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December 2022 by Emma Barker Sharp
Cute store but had a very limited selection of shoes and an even smaller size range. Staff were a little too hands off despite me asking for some guidance. Too bad, the shoes that they did have were nice!
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November 2022 by Anthony Maber
came here for a few boots in the past, and always had a great experience intel today. was out of town for a week so I asked them to put a pair of boots on hold. was told no problem and that I could get them in a week. was phoned up today saying they had sold them anyways, and that they did not know when or even if they are reordering. I used to come here over shopping online to help support a local Victoria store unfortunately from now will most likely use other methods. all that being said still gave it 3 stars as I used to enjoy coming here and used to recommend it to others.
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October 2022 by Rob Taylor
Might be a decent shoe store if you know what you're looking for. If you need assistance, good luck. The workers chatted amongst themselves as I wondered around lost. Zero help offered.
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October 2022 by Morgan J.
I knew what I wanted going into Heart and Sole. The Red Wing Iron Rangers are giants in the boot world and I couldn't wait to try some.I was met with great customer service and knowledgeable staff. It was incredibly accommodating and I didn't feel rushed in making a decision on the type of leather for the boots.Fantastic, local shop that deserves more praise than we can give.
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September 2022 by Michael Thomas
I went to this store today after searching all around Victoria over the course of 3 days to find the best and most comfortable shoes for my new job. I needed shoes that would be appropriate to wear with suits but also very comfortable, durable and high quality. I was fitted by Jim (if my memory serves right) and he was an absolute legend. I came for one pair and bought two and will be back for the third this week. This was hands down the best experience (service and high quality selection) I have had in Victoria. This man was honest, kind and really made my day. Thank you! I can be very demanding and I was very impressed. I will be back and tell anyone looking for high quality shoes to check this place out. See you again soon :)
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March 2022 by K- Pak
Love this shop? Great selectionFabulous serviceWill be back for more
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February 2022 by Ravi Reetoo
Great shoe shop in downtown victoria. They have a good selection of mephisto shoes for men. Also love their range of Bleuforet sox. They also have a wide variety of comfortable shoes for women. Super helpful and friendly staff they're always there to help and guide you with your purchase or questions all were very knowledgeable about the products available.
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October 2021 by Yifan
perfect service
