Heart Pharmacy IDA - Shelbourne is highly praised for its exceptional customer service and dedication to customer care. Several reviews highlight the pharmacy's helpful and friendly staff, with pharmacists going above and beyond to assist clients. They provide a wide range of services, including vaccination availability—such as MMR and Covid vaccines—and often help customers find appointments or locate vaccines when supplies are limited. The pharmacy is appreciated for its professionalism, detailed explanations, and willingness to help beyond standard expectations. Many customers value the pharmacy's local presence and accessibility, with some considering moving their prescriptions there due to the positive experiences. They have been especially helpful in urgent situations, such as after-hours care for infections, quick appointments for vaccinations, and advice on injections. The pharmacy also demonstrates a commitment to inclusivity, being trans-positive and respectful of clients’ chosen names and identities. However, some reviews mention minor issues, such as a recent uncomfortable experience involving miscommunication about coverage, which was resolved after speaking with a second pharmacist. Despite this, the overall sentiment remains highly positive, emphasizing the pharmacy’s accountability, care, and customer-first approach. The staff, including specific mention of outstanding service from team members, consistently provide thorough, attentive, and respectful support, making Heart Pharmacy IDA - Shelbourne a trusted choice for many in the community.
My mother finally switched to Heart Pharmacy from London Drugs. She already gives you a 5 because of your fantastic customer service and delivery of her medications. I suggested she change because you are local and always so helpful to all. Thank you!
July 2025
Such great people. They really care for their clients. I wouldn’t want to go anywhere else.
July 2025
The best pharmacy ever!! I've only used them a few times, but am considering moving my regular prescriptions over to them. They go above&beyond always!!!!
