Oak Bay Bicycles has a long-standing history dating back to 1934, dedicated to providing a superior customer experience that stands out from other bike shops. The store offers an excellent selection of bikes and accessories, with knowledgeable staff who are friendly and quick to respond to customer needs. Customers appreciate the high level of service, whether purchasing a bike, renting a gravel bike for a day, or getting repairs done. The shop is known for its quality repairs and maintenance, with many customers mentioning their satisfaction with servicing, especially for mountain bikes with premium components and suspension. Staff are attentive and willing to listen to feedback, often resolving issues promptly and effectively. The store’s customer support extends to resolving concerns post-purchase, with management reaching out and providing helpful solutions. Parking on site makes shopping convenient. While some customers note that certain processes, like test drives for e-bikes, could be improved, overall, the experience is positive. Customers also value the shop’s honesty and advice on future maintenance and costs. Whether buying a new bike, renting, or having a bike serviced, Oak Bay Bicycles is recognized for its friendly service, knowledgeable staff, and commitment to quality, making it a trusted choice for biking needs.
Fantastic bike store ! Honest, knowledgeable and super friendly staff ! Best bike store in Victoria!
July 2025
I needed a gravel bike to rent for my day in Saturna Island. Oak Bay Bicycles provided me exactly what I needed, from frame size to pedals. Customer service was great!
Thanks! From Kelowna.
June 2025
Bought a bike for my son from Oak Bay Bicycles. Have to say the service was great, a couple issues came up during my order and the staff was quick to respond, friendly and very reasonable. Happy to give this Canadian company my business.
