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February 2024 by Lynn Missikewitz
Always a great experience with this pet store. Great prices, awesome selection, reward program and friendly knowledgeable staff. Thanks Pets West
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November 2023 by Christine Neale
BAD pet store! First, they tell me Acana Pet food Company has been bought out And I should purchase Canadian naturals for my dogs. NOW (6 months later) They tell me they don’t carry Canadian Naturals anymore. I’m shopping somewhere else from now on. You just can’t change a dogs food overnight…
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October 2023 by Steve Ford
We frequent numerous pet stores and Pets West helped facilitate the adoption of a kitten. Rhiannon, was the contact and made the entire process easy and delightful. She even went the extra mile to help with some lost paperwork. Highly recommend.
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September 2023 by Sairah Jaydee
Sadly this store just isn’t what it use to be. We’ve been loyal customers for many many years, and always felt welcomed when entering the store. That has stopped unfortunately. The whole vibe in the store is just weird now. It feels like you're a thief from the time you step foot, till the time you give them your name/number at the till, and they realize you’re definitely NOT a thief. It’s a weird feeling, and very off putting.Was on a call list to be notified when items we need arrived, and didn’t hear anything for well over a month. Which is fine. If nothing came in, nothing came in. Simple. But when I did receive a call, it was from a girl with a snotty attitude who was clearly having a bad day/week/year?! Didn’t need that, and don’t need to be made to feel less than what I am when I enter those doors. Won’t be back.
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September 2023 by Dina Anderson
We went here to buy a specific type of bird food ( lovebird). We have been buying this food (Zupreem multi fruit) for many years from this location.Out of luck.....new owners aren't including this in their inventory. It's shame as we used to buy dog treats & food at the same time.We will have no need to return unfortunately.
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August 2023 by Jordan Woollard
Biggest downhill experience in a Pet Store I have ever personally experienced ever in all my years of dog ownership. They used to be communicative with the most caring, informative and professional service staff. Now it is just incredibly poorly managed and the staff there could care less about helping you or your pet. Not only that - they also stopped carrying AND ordering my dogs food without having the courtesy of even letting me know first beforehand. As a multi-year loyal customer, this is just not how you run a successful and professional business. I will be taking my business and my dog elsewhere and be supporting another small locally owned and operated pet store that actually cares and has decency. You've lost me and my business for life. Good job.
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August 2023 by Samantha N.
I've been coming to Pets West for over 20 years. They're consistent, helpful, and friendly. I haven't met the new owner or experienced any of the negative changes others have mentioned. I'm always happy and so are my pets!
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August 2023 by Emily
We adopted a kitten one week ago from PetsWest, every staff member was so friendly and knowledgeable. We picked up all our essentials for our kitten, the entire process was so easy! They are lovely with animals and truly care about your pet and getting the best they deserve. Their selection on product is great, from food to toys they carry everything your pet needs. Thank you PetsWest!
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August 2023 by Kyra Mace-Nelson
Owner has no idea what he’s talking about so don’t expect the staff too. Not only do they pressure you to buy raw but also only promote they’re own brands when other brand are clearly better. They carry basically nothing. Staff is friendly, only upside.
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June 2023 by Jacob Reist
Great place for food, litter, toys and even getting kittens
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June 2023 by julie martin
I've been with my dog for 12 years now and pets west is one of the top 2 pet stores we have been too. Everyone I've dealt with knows their stuff and if they don't they are willing to find out the answer. I'm always asked if I need anything. We love this place!
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May 2023 by Kaitlyn Frenette
Store very easy to shop and also very clean.Good size kitten adoption area for the two that were currently available.Staff were nice and i was greeted on my way in!Good selection of both lower grade and higher grade food for cats!Thank you! Will be back!
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April 2023 by Brian Jimmy
3 workers Followed us around, good selection of stuff here but weird staff man .. some theft must have gone down for them to be like that.
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February 2023 by lschoenrank
Lovely staff and lots of treats and beautiful collars and leashes and toys on the shelves. I used to buy my dog food (Royal Canin and Science Diet) here. But then they changed owners and now they don’t carry ANY of the WSAVA Guideline compliant pet foods. Just boutique diets. So I have had to go elsewhere. I am very disappointed.
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February 2023 by Zoey Mattison
Pets west is a great place to source raw products for your pets. The staff are knowledgeable and friendly and as a bonus they adopt out rescued cats and kittens (ask for a card). Do not expect to buy cheap grocery store brand food here. Raw is the way to go :)
