SoftMoc is a leading lifestyle footwear destination located in a mall in Victoria, BC. The store offers a variety of shoes for women, men, and kids from brands like UGG, Blundstone, Birkenstock, HOKA, and Skechers. Reviews consistently highlight the wonderful, friendly, and patient staff who provide excellent customer service. The team is noted for being happy to help, offering helpful information and suggestions, and demonstrating great product knowledge. They are described as extremely kind, willing to assist, and going above and beyond to take care of customers. Specific examples include staff searching for specific items, putting shoes aside for pickup, helping figure out correct sizes, and even assisting with repairs for items not purchased at that location. The service is characterized as professional, considerate, and genuinely caring, creating incredible experiences that customers highly recommend. A noted minor problem is that the store does not accept contactless payment methods like Apple Pay or Google Pay. Overall, the location is praised for its outstanding service and wonderful team.
“Geoff is very soft-spoken, hardworking, and consistently reliable. He puts in his best effort at all times and maintains a positive attitude while working.”
December 2025
Thank you to Geoff and Gurmeet at Bay Centre SoftMoc for their excellent customer service, product knowledge and patience.
September 2025
Great staff, selection, and prices! Shoutout to team members Jessica and Akash, who helped me find two stylish and functional pairs of shoes (running and walking) in the right sizes.
