Trek Bicycle Store is known for its excellent service and dedication to customers. Many reviews highlight the helpful and friendly staff, who go above and beyond to solve problems. One customer was impressed when the team quickly fixed a bike issue that could have affected their race, showcasing their skill in making repairs on the spot. Another reviewer appreciated the assistance they received when needing to replace a small part, noting the warmth and helpful attitude of the staff who even installed it for free.
However, some customers reported challenges with product reliability. One person had repeated issues with their new bike's gears and experienced unexpected failures with the seat and handlebar stem. Despite these concerns, the store responded positively, offering to replace parts and acknowledging their mistakes, which left the customer feeling valued and appreciated.
Overall, Trek Bicycle Store combines a friendly atmosphere with a commitment to resolving issues, making it a reliable choice for cyclists. Whether it's for a quick repair or advice on bike purchases, the staff are ready to assist. Customers can trust that their biking needs will be met with care and professionalism, making each visit a worthwhile experience.
Very pleased with the service given. The bike is great.
August 2026
Everyone at Trek made my new bike purchase easy, and so much fun.
July 2026
Thank you to your Team. While I was taking a ride on my way to catch my ferry to the lower mainland. My rear derailer broke down. I pushed the bike to the store. Tom and Arron helped me out and fixed it on the spot. Thank you to the great team at Victoria Trek.
