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“I’ve been using this UPS store for over 10 years, and I honestly couldn’t ask for better service. The staff is always professional, friendly, and super helpful—no matter how busy it gets.
They handle everything efficiently, from shipping to packaging, and I always feel confident that my items are in good hands. Over the years, they’ve consistently gone above and beyond to help me with special requests and last-minute shipments.
It’s rare to find a place that maintains such a high level of service for so long. Highly recommended to anyone looking for reliable and trustworthy shipping services!”
“I needed to ship an important package internationally, and the team made the entire process simple. They explained the options clearly and provided great customer service from start to finish.”
“Instead of VISTAPRINT, SIGNS.com, etc etc. - use The Printing Zone!!!!
This is my second time using them - very pleased with the service and product both times! Easy upload of graphics! On this occasion (I needed a small foam board sign) I was quoted by a couple of the online print services $19, plus shipping - approx $40..even with their ‘coupon’. Printing Zone charged me $10, and I picked it up that afternoon. Shop local!”
“Ashley and the entire team, Yasmin and Sevin are great! Always friendly and helpful.
Ashley has gone out of her way to come to our house for notary services when my elderly parents could not travel anymore. She is the best!! I would not go to any other store for any of my notary or shipping needs.! ❤❤”
“The best Customer Service I have ever experienced at any UPS store! The folks are incredibly relational, helpful, kind and knowledgeable. I love the full service available and have used passport photos shipping, mailing. I couldn’t be happier and I will not go to any other UPS store!”
“I have been using Postal Annex for at least 10 years. Kimmie the owner is beyond efficient, helpful, and super friendly. After youcome here once it is impossible to go anywhere else. They go above and beyond to help you. I am proud and lucky to be a customer.”
“⭐ Postal Express — Truly Top-Notch Service! ⭐
Postal Express delivers the kind of service you just don’t see anymore. From the moment you walk in, you feel taken care of — fast, friendly, and absolutely professional. The owner is fantastic, always going above and beyond to make sure every customer gets the attention they deserve.
Whether you’re shipping a package, handling business mail, or need something done last-minute, Postal Express gets it right every time. Reliable. Efficient. First-class service with a personal touch.
I highly recommend Postal Express — they set the standard for what a neighborhood business should be.”
“I came in earlier today with an untaped package inquiring if they had any packing tape. I had fully anticipated buying a roll, but instead she used their own to close my package and tape on the tracking label. A simple kindness that was very meaningful. We had a nice conversation and she mentioned that they have pickups daily and there were other services and items in the store as well! I would absolutely recommend coming here!”
“Leslie, the owner of this UPS location is the role model for working hard, treating her customers and employees with respect and for setting such a wonderful example of customer service. There are plenty of workers who help to make sure that if the customer is waiting only a short time if at all. All employees are patient and very helpful. What a great location to go to. Thank you to Leslie for helping us all.”
“I can't say enough good things about my experience at the Postal Annex at 1336 N. Moorpark Rd., in Thousand Oaks.
Top-notch professional and service.
Mandana went above and beyond.
Brande”
“Amazing! The PostalAnnex team helped me ship an oversized package I needed packed and shipped, they were able to give me options for my shipping preferences along with making sure my item was packed well.
The Staff here at PostalAnnex are very friendly and do Notary which is very helpful!”
“Always the most helpful, kind and thorough staff. I’m always greeted with a big hello and how’s the family. It’s nice to experience such a warm environment in a fairly busy store. I trust them with my mail and any important items I have coming in.”
“I’ve had the pleasure of giving my business to William Gray at the UPS Store in Westlake Village for the past two years. Each time I brought in my study materials for spiral binding, William treated the work with the care and precision of an artist. The way he handled my materials showed respect, attention to detail, and genuine pride in his work. His customer service is consistently excellent and always beyond my expectations. I truly appreciate William for his professionalism, kindness, and quality of service.”
“I had a DOT drug test done at Box It Plus, and the entire experience was surprisingly smooth from start to finish. The facility was clean, organized, and easy to navigate, which already put me at ease.
My collector, Steven, did an outstanding job. He was professional, respectful, and really clear about every step of the process. He kept things efficient without making it feel rushed, and he maintained great communication the whole time. It’s rare to find someone who can be both friendly and strictly by-the-book, but he balanced that perfectly.
Overall, Box It Plus made the whole DOT testing process simple and stress-free. If you need a test done, I’d definitely recommend going there — and if you get Steven, you’re in good hands.”
“This UPS Store is located in a very accessible location in Moorpark. The entire staff is so helpful, friendly and knowledgeable. I’ve been in there several times for different reasons, from Amazon returns to passport renewal. All transactions have been quick and professional. If you need to mail something or have an Amazon return, this is a fast and easy place to do it.”
“We have used this location for our business for over 12 years and the staff has always provided exceptional service. They go above and beyond and are extremely pleased.”
“I am very glad that I "discovered" this place today. What a great experience! Heather, the owner, was helpful and professional. With her assistance, I was able to send a package overseas with the best rate she quoted for me. I didn't even need to fill out a form, because she did everything accurately on her computer.”
“This is the best UPS Store I have ever been to.
They are always professional that have great customer service and are always willing to help me no matter what I need.
I just stopped by for some help with a package that I needed packed at my home as it was going to be picked up at my house by UPS but I needed help packing it due to the large size so I stopped by the UPS Store to see how they could help.
I talked to the owner Zack and he helped me set up a day that he will stop by the house with all the packing materials necessary to pack up my large Pilates machine to send to the manufacturer for repairs.
Thanks for all your help Zack, I will definitely be back in the future”
“Friendly helpful staff! My printed label was too big and they reprinted it to scale for the package free of charge. Helped me wirh the self-service kiosk to ship my package. Thank you!”
“Nicest and most helpful staff!!! No matter how many packages I walk in with it’s always the best service and most wonderful experience for me! You make life easy!”
“Was running late today and needed to pick up a (re-routed signature required) package, but unfortunately got there as they closed. The clerk there was dealing with wet carpet and dryers, but was still kind enough to let me in and pick up the package. I frequent this location and everyone I’ve dealt with is always helpful and professional, so I’m not sure why there are negative reviews. My guess is these bad reviews come from people who are just new to a process or are just having a bad day and looking to project their issues on someone at UPS. Thanks for the great service and kindness today UPS- First/LA!”
“OMG! Went in on a Sunday with a bunch of Amazon returns! Half of them were difficult but Gavin was amazing and helped me navigate through labeling and boxing issues that made no sense to me. He was knowledgeable, kind, and got everything handled for me. It is my UPS store of choice!”
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“I don't have enough good things to say about this location. Robert and his team (particularly Jeff, Jun, and Andrew) help me with everything and make my life so much easier! I visit this store several times per week, whether it's for business shipping, postbox collection, or notary services. I think they would help me with anything else I needed! Just so grateful that Robert and company help me get things done and reduces my stress on many levels. Thank you, my Friends!”