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March 2024 by Al L.
As a lifelong AAA member, it's nice having an AAA office close to home. This nice modern location is in the Alameda Landing shopping center with plenty of parking. I drop by this office when I have to pay my DMV registration renewals and insurance policies or if I have questions about my policies. You check in with the receptionist at the entrance and your name is added to the list for assistance which is shown on the video monitors. Your name will be called when it's your turn for service. It's always been a nice pleasant and friendly experience when I visit.
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March 2024 by Nicolas H.
The people working at the front desk are welcoming and nice, but I wish I could say the same agent Khanh Nguyen. Beware of her because she will give you an attitude the whole time with an annoyed look on her face. We didn't even bother asking anymore questions because it seemed like she really didn't want to be there or give us the time to help us.
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February 2024 by Hector Perez
The people at the window for DMV services are incompetent, for better service you can consult at 1982 Pleasant Valley Ave, Oakland, CA 94611 they are more efficient
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January 2024 by Jess
Super clean and fast service!
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January 2024 by Viet Le
Quick to get IDP and photos taken here: I entered and left in under 30 minutes
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January 2024 by san saephan
Got an international license fast and convenient however it’s kinda of expensive.
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December 2023 by David Evans
I completed my DMV vehicle registration renewal as a walk-in at the branch. I was greeted on entry, and the renewal was completed within 10 minutes including waiting. Office is clean and well organized. Friendly, informative staff creating a great service atmosphere. Easy parking.Great experience.
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December 2023 by M Collier
Wasted so much time at DMV! Walked in, got done what i needed and walked out 10 minutes later!
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October 2023 by steve s.
My wife and I have been members for 50 years. We have car and homeowners insurance. We've not used the homeowner's insurance until recently, so the folks at AAA helped get us a claim number and select a contractor from their network approved companies. The service is excellent, folks pleasant and the progress was prompt. The plans are a bit more expensive then the competition, but better service make that difference up.
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October 2023 by Robert Zavala
I made an appointment to request duplicate title from DMV. I had the form filled out and signed prior to my appointment. I was 10 minutes early. I was in and out before 1 pm.
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September 2023 by N'Dozie Matingou
Quick service and helpful staff. Prefer going in rather than speaking to AAA on the phone. I've not yet had an issue receiving assistance. Love the other DMV services they offer for members. Saves a trip to the headache of a place DMV.
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September 2023 by Jinjing C.
My dad and I went to AAA this past Saturday to get clarification on our updated insurance policy. Agent Khanh Nguyen is by far the most unprofessional AAA agent we have encountered in the past 17 years of working with AAA. After editing the policy online, we asked her why our statement showed a $1600 due while the new policy was only $1200 when we checked online. Her response was, "$1600 is the total," and no future explanations were provided. We had to keep probing her with more questions to get a clearer answer finally. We then asked her about how to get the matured driver discount, and she told us to Google it or go to the nearest senior center. On top of her lack of knowledge of AAA's discount resources, her attitude was worse. The entire time we talked to her, she was busy typing on her computer and drinking coffee. Minimal eye contact was made during our conversations, and when eye contact was made, it was filled with eye-rolling. She made it obvious that she didn't welcome us to talk to her, so we were bothering her. After we came home, I searched for her name on Yelp review and was not surprised that we were not the only ones with similar experiences. I will continue to escalate this, and I hope more people will see this and avoid this agent if AAA decides to continue to hire her. We are members who pay agents like Khanh Nguyen to provide services for us and not the other way around. We don't expect her always to smile, but we do ask for basic professionalism from an insurance agent. There are great insurance agents within AAA, but Khanh Nguyen is certainly not one of them.
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September 2023 by Dina Robinson
I dropped in on Saturday afternoon to utilize the DMV services (title transfer/registration) and it was easy-breezy! So glad this branch is here - convenient to where I live and plenty of parking. Thanks!P.S. to the person below who said there is "no restroom available" - that is not true. My boyfriend used it.
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September 2023 by Arnold Wong
Great friendly service. I currently not AAA member since I live in Thailand Been coming here for three years to get International Driving Permit.
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August 2023 by Yugi M.
First I just wanna say the staff there is respectful and courteous but then I was helped by a lady named Khanh Nguyen, she started off very rude and not helpful at all. Any questions I had, she treated them as dumb questions and was answering the questions either with "I don't know or there's nothing I can do". I can tell that she just wanted me to leave and didn't want to deal with me. I had to pry just to get answers on questions I had. And when I told her why couldn't she just begin with that answer instead of idk she replied everyone "knows that" more rude comments. At the end all she had to do was look at my policy to answer my questions but she didn't even do that til I insisted. Overall don't come here. And especially to her. She is a bad agent, go some where else or wait for another agent . Thumbs down for her
