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October 2023 by Empathic R.
I've had meh service from Lourdes that was professional but unempathic and cold. However, today I had excellent service that was warm and customer-centric and went the extra mile in providing options and suggestions on how to save on fees from Manna. Citibank is fortunate to have her.
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November 2021 by Pedro L.
some time ago I got a call from Citibank employee claiming that there were some questionable charges. I am skeptical of this but this person tells me my address and my phone number and the exact amount in my checking and savings to the penny. I call citibank on another phone at the same time to ask if this call was indeed from them. during the call I am told that more charges are going through. I end up giving a code sent to my cell at the same time I am speaking with citibank that I called on another phone . Citbank is telling me everything is fine I tell them what was happening and she said I don't seen any charges so you are good. right then I see a charge for over 900 dollar I tell the rep on phone she said she stopped it but 2 other charges have gone through already. I asked what can be done this is over 3k she said good thing you called in so fast we can put a stop payment on it and retrieve the funds, but this can take several weeks. the next day I visit the branch in Alameda, expalain what happened and they have me open new accounts (not sure why this did not happen on phone?) and that they would call about having my money returned as I have fruad protection. I never got my money back I have called over 10x and am told every time the manager is in a meeting and they will call me back. I have not received 1 call back. I have visisted the branch over 7 times in counting speaking with there reps there every time in Alameda. they keep telling my my claim was denied. and I should call in but when I do the managers are busy and never call me back. At this point its obvious they are giving me the run-a-round. It is quite obvious that this was done by one of their employees and I am supposed to have fraud protection. I have been with this bank for over 15 years. I do not understand this treatment for a long standing loyal customer. This Bank promised Fraud protection and is not standing up to its claims. this is big hit for someone like me who is a family man and by no mean Rich. it has been long after 6 months.
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August 2020 by Lily S.
On hold for 10mins.When the person came back on , to continue to put me on hold, no courtesy. All she said "just wait" and placed me back on hold
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June 2020 by Steve D.
Citibank in Alameda is open again after a closure due to Covid-19. At 1045am, the place was fully staffed. Oddly, fully staffed by Asian women. But I'm not complaining! I went to make a deposit. The young teller didn't seem to know how to use the money counting machine. I watched her jamming the bills in the trays. Afterwards, she gave me the total. I counted it myself for the 2and time. It's right. Social distancing in effect. Happy and friendly service. Meter parking in street or public lot.
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April 2020 by Stefani S.
It's about time that I write about this bank. Not just about Alameda's branch of Citibank, but the actual experience I've had with the company as a whole. Every single experience I've had with them was so difficult and unpleasant I can't see why people even bank with them. I've had to on several occasions make multiple phone calls or go into the bank several times to complete a simple transaction like; ordering checks and disputes of unauthorized debits from my checking account. Re-Ordering checks. I sat with a representative and actually thought that he completed the task, however when it came down to actually getting my checks which I was told 7 to 10 days... I didn't get them, I had to go to the bank to find out why and did not really get an acceptable explanation, then paid an expedited fee and it still did not get my checks until a month later. Unauthorized debits. I had some unauthorized debits from my account that I specifically went into the bank and sat with the manager and he supposedly fixed the them, it's been over 12 months now and the debits are still occurring every month for the past year, with no resolution. I am finally able to spend some time on this problem. Right now I am on hold with their customer service dispute department and its been over 1:45:34 minutes and I still have not talked with anyone. Is it really that busy? The local branch is closed. I will be closing my account sooner than later ... if I can get anyone from the bank to help me do it.
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January 2020 by Stefan T.
Good banking experience but parking is kind of rough. Quick - no line and friendly caring service. Parking is rough. There is I think only metered available and the parking lot is shared with lots of other businesses. Restaurant Azul's back door so there is lots of delivery trucks. No line - very fast - and the lady who helped me checked twice that I didn't forget my debit card. I've never liked the hours much at Citibank. Other banks have better and longer hours.
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August 2019 by Marc S.
This is customer service! I walked in and was greeted quickly. I told them I needed to open an account. Easy process. I worked with an account person who showed me the options, helped me pick the one best for me, and when I told him what I was going to do (purchasing a home) he asked how long until I did. Brandon then suggested placing the money into a higher yield fund for two months (it would be at least 60 days until closing) and then move to another type of account. I moved out of state and the closest branch is now over an hour away. I have been able to call the branch, the call center, and use the app to do my banking. With no problems with my banking I'll stick with the company. I want to give a shout out to Brandon at this branch. He was very friendly, knew the products they offered, and helped me out more than once over the phone (after confirming my identity of course). Brandon seems very focused on the customer and I don't get that vibe from many companies these days.
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June 2019 by Kenneth T.
Updated 6/15/2019 Service here has improved since my initial review. They frequently have 3-4 tellers and at least two bankers available for all the banking services you need. This is the banking experience I look for. It's a good location but they really are under staffed and every time that I've been here whether weekend or weekday, morning or afternoon, it's been really slow service and takes me longer than I would expect being in a bank. If you're someone looking to have better banking service in person, this is definitely not a place for you. Unless of course they improve their service quality.
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March 2019 by 946 Towguy
Wheelchair and TDD accessible ATM outside the Citibank branch. Area is well lit and in a relatively safe location. There is a parking lot across the street.
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February 2019 by Terry J.
This must be the worst bank of all time. Cant get anyone on the phone or on line wanted to get more money from my account card denied I have over 8 G in there done with the worst bank of all time. No branches. 1 within 50 miles. As soon as I get back good by
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September 2018 by M L.
The Branch Manager Ryan G. was unprofessional and rude when I express my concern with their procedures to process my banking needs. He took my frustration with the satiation upon himself and started to get short and snappy with me. it was uncalled for, and was a very unpleasant experience for me. I have been with CitiBank for over 10 years- I have dealt with a few branches as my location of preference has changed, yet, seems this branch has been giving me the most headache of them all. I think it's time to also reach out to the next level management in the organization.
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September 2017 by Paul J.
I went to this bank just to (DEPOPSIT) my wife's payroll check, it was a Sat morning, I spoke to this young lady when you first walk into their store, (young lady I had a nice conversation with explaining that she still lives with her parents with other small talk). This young lady who's name I do not have (dratz), cause I would let everyone know 1st told me the information that I was giving her to my wife's account was incorrect ??? , 2nd gave her my wife's account number she was looking still confused. I was depositing a payroll check for over 1600.00 and we know that the bulk of the funds would be released by Monday. My wife & I have no idea what their representative did when she so called (deposited) the payroll check that has been deposited several times in the past. The representative divided the check up into (4 payments ???) releasing our money in increments i.e like your kids allowance ??? When my wife spoke to their customer service department they could not explain what & why it was done like that. The BRANCH MANAGER couldn't even fix the problem nor why his/her representative did the deposit the way she did. So now my wife is siting in New York (job training) and I sit in San Jose not able to get any of our money with no answer why or even a assitance to get us any money. If i could give Citi Bank a negative ten( -10) that would be still to much. I would go back to that location and ask the manager why ??? but they might get intimidated by my color (East Coast Black) with my advanced education and put me on HLN (Head Line News), not joking. The most terrible experience with a bank. Now I see why people buys safes and put the bulk of their money in their.