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November 2023 by Rena Palloff
I would give zero stars, but unable to do so, and the young woman who took over and helped me was very pleasant and helpful. When I arrived the young woman was on a call and another woman, clearly a manager, was sitting next to her. She saw me and said, rather rudely, "Do you have a question?" I said yes and she called me over. I had lots of questions about Citi's new "simplified banking." I've been a customer there for years and I told them I don't want to start paying service fees on my accounts and asked how I could avoid that. I was told that the only way was to deposit $250 a month electronically using Zelle. When I expressed my concerns about using Zelle and said I was considering pulling my money out, the older woman said that was probably my best option. Really? Pull all of my accounts? She then got up and left and said the other woman would help me -- she was done. The younger woman did help me but I've never experienced such rudeness at that bank. Although we set up direct deposits using Zelle, I'm still seriously considering closing my accounts with Citi.
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October 2023 by Empathic R.
I've had meh service from Lourdes that was professional but unempathic and cold. However, today I had excellent service that was warm and customer-centric and went the extra mile in providing options and suggestions on how to save on fees from Manna. Citibank is fortunate to have her.
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September 2023 by Ken Yi
Today, I went to my local Citi Bank branch, where I've been getting coins at least five times before. I was really disappointed with their service this time. I just wanted to exchange a $30 bill for three rolls of quarters, which I thought was a simple request.To my surprise, they told me that they only offer coin exchange services to customers with checking and savings accounts. So, I asked to speak to a manager, hoping for a different solution, but the manager backed up the teller by citing Citi Bank's policy, which I honestly wasn't aware of. The manager also kept asking me about the people who had exchanged coins for me before, but sorry I couldn't remember their faces.As someone with a credit card account, it felt frustrating and ridiculous to be excluded from this basic service. What made matters worse was the explanation they gave me – they said exchanging $30 into coins could be seen as a "money laundering matter." I found this explanation completely ridiculous and offensive.It felt like I was being treated as if I were doing something illegal for $30.Citi Bank should reconsider their coin exchange policies and treat all customers fairly and respectfully, regardless of their account type. In the end, I had to go to a nearby US Bank, where I don't even have an account, just across the street to get the coins I needed for my laundry.I really hope Citi Bank reevaluates their policies and starts treating all customers with fairness and respect, no matter what kind of account they have for this kind of simple transaction. Until then, I'm left feeling quite disappointed and strongly considering other banking options.
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October 2022 by Xavier Nilo
Awful experience in this place just to open an account, not friendly at all , very rude personal , we decide to go to another bank this branch suckssss!
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December 2021 by x l
Awful experience in this place just to open an account, not friendly at all , very rude personal , we decide to go to another bank this branch suckssss!
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December 2021 by xavier llanos
Awful experience in this place just to open an account, not friendly at all , very rude personal , we decide to go to another bank this branch suckssss!
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November 2021 by Pedro L.
some time ago I got a call from Citibank employee claiming that there were some questionable charges. I am skeptical of this but this person tells me my address and my phone number and the exact amount in my checking and savings to the penny. I call citibank on another phone at the same time to ask if this call was indeed from them. during the call I am told that more charges are going through. I end up giving a code sent to my cell at the same time I am speaking with citibank that I called on another phone . Citbank is telling me everything is fine I tell them what was happening and she said I don't seen any charges so you are good. right then I see a charge for over 900 dollar I tell the rep on phone she said she stopped it but 2 other charges have gone through already. I asked what can be done this is over 3k she said good thing you called in so fast we can put a stop payment on it and retrieve the funds, but this can take several weeks. the next day I visit the branch in Alameda, expalain what happened and they have me open new accounts (not sure why this did not happen on phone?) and that they would call about having my money returned as I have fruad protection. I never got my money back I have called over 10x and am told every time the manager is in a meeting and they will call me back. I have not received 1 call back. I have visisted the branch over 7 times in counting speaking with there reps there every time in Alameda. they keep telling my my claim was denied. and I should call in but when I do the managers are busy and never call me back. At this point its obvious they are giving me the run-a-round. It is quite obvious that this was done by one of their employees and I am supposed to have fraud protection. I have been with this bank for over 15 years. I do not understand this treatment for a long standing loyal customer. This Bank promised Fraud protection and is not standing up to its claims. this is big hit for someone like me who is a family man and by no mean Rich. it has been long after 6 months.
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September 2021 by Hui Aut
My Appointment at 10 am, due to car accidents late 10 mins. Have to wait more than 30 minutes and up.
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August 2020 by Lily S.
On hold for 10mins.When the person came back on , to continue to put me on hold, no courtesy. All she said "just wait" and placed me back on hold
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April 2020 by Stefani S.
It's about time that I write about this bank. Not just about Alameda's branch of Citibank, but the actual experience I've had with the company as a whole. Every single experience I've had with them was so difficult and unpleasant I can't see why people even bank with them. I've had to on several occasions make multiple phone calls or go into the bank several times to complete a simple transaction like; ordering checks and disputes of unauthorized debits from my checking account. Re-Ordering checks. I sat with a representative and actually thought that he completed the task, however when it came down to actually getting my checks which I was told 7 to 10 days... I didn't get them, I had to go to the bank to find out why and did not really get an acceptable explanation, then paid an expedited fee and it still did not get my checks until a month later. Unauthorized debits. I had some unauthorized debits from my account that I specifically went into the bank and sat with the manager and he supposedly fixed the them, it's been over 12 months now and the debits are still occurring every month for the past year, with no resolution. I am finally able to spend some time on this problem. Right now I am on hold with their customer service dispute department and its been over 1:45:34 minutes and I still have not talked with anyone. Is it really that busy? The local branch is closed. I will be closing my account sooner than later ... if I can get anyone from the bank to help me do it.
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March 2020 by Steve D.
I had a much better experience today. I waited for bank services, and was taken care of promptly. Service was quick and all questions were answered. Next time I should come earlier.
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January 2020 by Stefan T.
Good banking experience but parking is kind of rough. Quick - no line and friendly caring service. Parking is rough. There is I think only metered available and the parking lot is shared with lots of other businesses. Restaurant Azul's back door so there is lots of delivery trucks. No line - very fast - and the lady who helped me checked twice that I didn't forget my debit card. I've never liked the hours much at Citibank. Other banks have better and longer hours.
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October 2019 by Chanreth Tieng
Really bad customer service. We we're waiting to be service for about 15 mins and there was either a manager or regular employee there just standing and staring at us. We were dress in summer clothes but that shouldn't distract them from at least coming to us and asking if we needed help.
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August 2019 by Marc S.
This is customer service! I walked in and was greeted quickly. I told them I needed to open an account. Easy process. I worked with an account person who showed me the options, helped me pick the one best for me, and when I told him what I was going to do (purchasing a home) he asked how long until I did. Brandon then suggested placing the money into a higher yield fund for two months (it would be at least 60 days until closing) and then move to another type of account. I moved out of state and the closest branch is now over an hour away. I have been able to call the branch, the call center, and use the app to do my banking. With no problems with my banking I'll stick with the company. I want to give a shout out to Brandon at this branch. He was very friendly, knew the products they offered, and helped me out more than once over the phone (after confirming my identity of course). Brandon seems very focused on the customer and I don't get that vibe from many companies these days.
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June 2019 by Kenneth T.
Updated 6/15/2019 Service here has improved since my initial review. They frequently have 3-4 tellers and at least two bankers available for all the banking services you need. This is the banking experience I look for. It's a good location but they really are under staffed and every time that I've been here whether weekend or weekday, morning or afternoon, it's been really slow service and takes me longer than I would expect being in a bank. If you're someone looking to have better banking service in person, this is definitely not a place for you. Unless of course they improve their service quality.
