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“Today I went to the ATM of this Chase in Alamo, I made a transaction at the ATM , the machine took my cash and then I read on the screen it was an error the ATM didn’t give my money back and didn’t reflect any deposit. I entered to the bank at 4:55 pm and I was received by Leilani Rupp, I thought they weren’t going to help me because there were only 5 minutes left until they closed, she very kindly offered me her help immediately, she even called from the bank to report the incident and do the claim, Miss Rupp was incredibly helpful, I am so grateful for their help, efficiency, commitment, compassion, Miss Rupp and her coworker Francisco helped me after their working hours with the same kindness, I never felt So supported, I left the bank at 6:10pm when it had been closed for over an hour. A thousand infinite thanks for helping me, Miss Rupp told me at the last I put myself in your shoes. She did ! I felt it was my family who was helping me. Thank you soooo much for everything!”
“Very nice, proactive & professional banker, Dominic who is very patient & help me verify & solve my concerns, plus open accounts & get a deposit box. Manager, Francisco is cool, too.”
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“I’ve had excellent customer service but I avoid the busy hours. The managers remember my name and go out of their way to solve my problems, even in the few times, if it goes beyond banking hours.”