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“Each time i get an emergency case needing an urgent assistance, Kaiperm does not fail to meet my needs and expectations. Instead, they exceed all of that. I have not had any bad experience with Kaiperm. Their service is by far the best!”
“I am the business owner of a 30 employee insurance brokerage. During the 2020 Coronavirus crisis, I was banking with one of the "Big Banks." I applied for a PPP loan on the first day that the SBA would except applications. I uploaded all of my documents immediately. I was given a confirmation email by the "Big Bank", but no other means of communication. After 14 days of attempting to contact the "Big Bank" in various ways with no response, I received an email stating they had reviewed my application. The email also stated that when the SBA replenished their PPP funds for a second round of funding, the "Big Bank" would submit my application. I couldn't believe that no work had been done. I later heard most "Big Banks" focused on their larger customers relationships first, not the small businesses that the PPP program was designed for. The experience was frustrating and I decided to look elsewhere. I contacted Chris Barr at California Bank and Commerce's Sacramento office. He told me he and his team would do everything they could to help support my business and get me submitted to the SBA in a timely manner. I sent them all of my information, they submitted to the SBA, and kept me well-informed throughout the entire process. Within three days of this process, I received my loan documents and was fully funded. The process was incredibly efficient and the experience went well beyond my expectations. Without the support of California Bank and Commerce, my business would be facing severe hardship. I am moving my entire banking relationship to California Bank and Commerce and look forward to building a long-term partnership with them.”
“Really great idea and place, I'd been struggling to sort out my account for a few years after moving overseas and the banking reps were able to fix it in no time at all. Getting a verve coffee at the same time made it even easier!”
“⭐⭐⭐⭐⭐
Outstanding service at Columbia Bank, Walnut Creek. Fred sets the standard—efficient, trustworthy, and on point. Five stars without hesitation.”
“i had a payment set for the 14th of july with a customer service rep to be taken out of my account.i called mechanics bank the day before and told the customer service rep i was not going to be able to make the payment until the following friday , The rep set me up with different arrangements and set it ** in her computer to be paid on the 22nd and when i woke up this morning even though i called the day before they still ran my payment through my bank . This is the problem with having different people taking care of multiple accounts . No one at this company does what they say but its always being told that this conversation is being recorded . Thats a joke they dont listen . I had the pleasures of speaking with 2 managers that also couldnt answer my questions why? do you guys listen to your clients . Well in my opinion this bank ***** and there reps dont listen . and their managers on duty dont either . pretty funny how they can take your money on second and now i have to call my bank dispute the charge and play the waiting game .They give excuses why they cant refund your money . Well alls i got to say to future buyers is Find a different bank to finance your loan with this bank lies and dont help you when they s**** up”
“PCBB has been an excellent partner with the Bank of Santa Clarita. The folks at PCBB are professional, knowledgeable and easily accessible. Not only does PCBB provide sound banking solutions to help the Bank's clients, it also provides cogent formal and informal consultative services which have proved valuable over the many years of relationship.”
“They have patient and helpful bank tellers. They take their time to explain things and suggest better ways especially with the older population that they cater to. They are friendly and they show that they care. They do their best to give the utmost customer service. It’s not crowded and plenty of parking spaces. It’s also conveniently connected to USPS and the shopping center has CVS, Starbucks, Safeway, John Muir, hair & nail salons, gas station, other banks, and plenty of restaurants. Rushan KP is the man. Please give this guy a raise or promotion. He goes above and beyond for his customers’ satisfaction.”
“Mayra Medina is friendly, competent, and fast. I would recommend any of my family and friends to Patelco because of the professional service Mayra provided during my first visit.”
“You have a wonderful employee at the Walnut Creek branch. Angela has been a great help to me in dealing with my partner's estate. His son was the beneficiary of one of his Provident accounts and Angela helped me navigate necessary details to ensure the transition went smoothly. She was able to tell me how to handle the transition when I was still in shock from his passing. Her calm, cool manner helped me with the situation. I so appreciate you having such a delightful, knowledgeable employee. She is a jewel!”
“I needed to do a wire transfer around lunch time where most of the employees have gone to lunch and I would have to wait an hour for the next available banker. So I kindly asked the teller because I told her it was urgent and I have to get it done today before 3pm. So the teller went straight to the branch manager, Zanna and she took me in and assisted me and resolved my issue. Much respect to her and her team member. Thanks again!”
“I'm looking at these old reviews and wondering what is up with people! This is a good bank. All banks are short on tellers these days but I've never had to wait very long. And if you park in their lot and go "shopping," what do you expect? Of course you're going to get ticketed. The parking lot is for bank customers and I like that convenience. I've been banking here for years and have never had any issues.”
“I had a problem for a whole year where money was being withdrawn from my bank card, but I didn’t know the reason.
Thanks to the honesty of this bank, the issue was finally resolved, and I was able to recover the money I had lost over the past year.
Thank you very much for your excellent and honest service.”
“I’ve visited several branches before, but this one truly stands out for how professional and welcoming the team is. he staff here are incredibly friendly and helpful, and the location is perfect, plenty of parking and a Philz Coffee right next door.”
“I've had nothing but great service with this branch. My account was hacked - not due their fault - and they were able to get me hooked up with a new account that same day. Everything went very smoothly. My ONLY issue is their hours. Anytime I want to go into the office, I have to take an hour from work. I wish they would have at least one day a week where they were open until 5 pm. Maybe adjust their hours to be from 10 am - 5 pm. That would be very helpful.”
“This branch has the most amazing customer service! It was my first time there, but I will go to this branch from now on. Such friendly bank tellers, personal banker, and the manger Kraig, was great too. Firstly, while you wait in line, the manager greets you and determines the need to triage the line so you don't wait very long. Nelly the personal banker was so nice and handled my banking mortgage issue. Susan the banker teller is wonderful and so personable. They are such a great team!”
“Can you review a bank I guess you can. Wow my first time coming to this BMO and they know every customers name I sat for quite a while as they cashed bonds for me and they offered coffee and made polite conversation. Makes me want to come to the bank again not just do everything online. Fantastic customer service. Farzad is great.”
“Best Chase Experience Ever — Thank You, Walnut Creek Branch
We’ve been Chase Private Client for over 7 years, mostly working with the West Portal and Stonestown branches in San Francisco. At one point, we even had the amazing experience of being invited to watch a Warriors game from the VIP box at Chase Center—something we’ll never forget.
But over time, things changed. After our favorite relationship manager left, the level of service dropped dramatically. Emails and texts went unanswered, and even when we walked into the branch, no one really seemed interested in helping. Honestly, the security guard outside was often the most helpful person we interacted with. Sadly, that cold and dismissive attitude—especially from the West Portal and Stonestown branch manager—led us to make the decision to close all our accounts after selling our house and paying off our mortgage with Chase.
We went to the Walnut Creek branch expecting just to finalize everything. But to our surprise, everyone there was incredibly kind, welcoming, and professional. No one questioned our decision. Instead, they simply focused on helping us close our accounts with care and respect. It was such a refreshing experience.
Walking out, we couldn’t help but wonder: if we had lived in Walnut Creek all these years instead of San Francisco, maybe we’d never have wanted to leave California—and we definitely wouldn’t have wanted to leave Chase.
Thank you to the team at the Walnut Creek branch. You reminded us what great customer service feels like.”
“This bank cater's to wealthy individuals and is very accommodating to our families needs. We love the personal attention. We still have a BofA account and I went in there the other day and folks, the difference is apples and oranges.”
“I've been doing my business banking here for 3 years now and the service is top notch. I am greeted by name when I walk in and they really show they care about my business. Highly recommended.”
“This review is for Natalie and her amazing customer service. During graduation season I do a ton of money lei's and needed 50 $2 bills. I came in and this branch only had a few and some were pretty beat up. Natalie filtered out the newer ones for me and called 2 other local branches to track some more down for me! On top of that her nails were amazing and I asked her where she goes, let's just say I have been going to the same nail salon ever since.”
“I came down to Walnut Creek to sell my car to a Comerica Bank client. Brandon was amazing and let us use their facilities to settle the transaction. Thank you thank you thank you for turning this into an enjoyable experience. I wish there was a Comerica near me as I’d definitely open up an account ?.”
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“Online/phone enrollment was a breeze with Aly B. Any questions I had, or any user error hiccups on my part, she was SUPER quick to offer assistance and help me through any difficulties.
I have not been in the physical location yet, due to distance, but if the virtual help is even half of what is offered in person, you can't go wrong with choosing them as your financial institution.”