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“i completely forgot my old school id two days ago when i picked up my package and i just got it in the mail today! i didn’t even hit anybody up for it! a+ customer service thank you very much”
9AM - 12PM 1 - 4:30PM
1701 El Nido Court, Diablo
Post Offices
“Exceptional service by the staff. Theresa was very welcoming and handled two of our passport applications and completed it in 15 mins very smoothly. Appreciate her helpfulness and efficiency. Thank you. Location of this place is a bonus! Surrounded by a golf course”
“I had a great experience the lady who helped me had such a good vibe and was so helpful even with people like me making obvious questions! (Imagine have to deal with that all day)🤣 she didn’t hold back to help! thank you!”
“Hey! If this is your flag which I think it is because of POW flag, is time to change it. The flag is split into two and that's a nono. Jun 2025, two months later on a visit, new flag, thank you.”
9AM - 12PM 1 - 4PM
99 Pinehurst Road, Canyon
Post Offices
“A fun, zig-zaggy ride along Pinehurst Road leads to the secluded, forgotten hamlet of Canyon, CA, & this obscure, secretive landmark. Not much at the spot itself, although the forest surrounding have hiking opportunities galore. The drive up into town is clearly marked Private, & palpably UNwelcoming, so respect the locals’ privacy, & move on without intruding.”
“I never thought I would give a USPS location a high rating, 'til I came to this one. They're so friendly and helpful. I was trying to mail a couple of packages and surprised by the cost going to the other coast. I didn't even say anything but the lady there was so nice asked what it was and offered me cheaper mailing options. She even gave me the supplies to repack my packages. And I saw them even offer tape to help someone seal their package better. Can I just say Wow, that's so nice! Usually you get someone very moody behind the counter at other locations that would tell you to buy your own tape. This location is a USPS gem.”
8:30AM - 5PM
1319 Washington Avenue, San Leandro
Post Offices
“This Post Office is located in the San Leandro Plaza and is open on Saturdays!!When I do have to mail a package, this is where I go!! The main reasons for that is that they usually have multiple windows open and they are open on Saturdays, the only day that I really have time for this. Now, sometimes on said Saturdays there's a long line here, but it moves along decently.The postal workers here are friendly and polite also!!”
8:30AM - 5PM
3641 Mount Diablo Boulevard, Lafayette
Post Offices
“The Lafayette post office is a great place for your needs. And their customer service is awesome. They got above and beyond, to make sure their needs are met at their business. Thank you.”
“They were incredibly helpful. I mean, they’re always great, but they helped me work out which box to use, and they were spot on! I like these simple pleasures, like friendly, helpful people.”
“You know most people don't go to the post office that often nowadays or maybe it's just me...
because you can do everything through email or by computer, but I've been mailing out letters lately after many many years and I chose this post office because of the young ladies I've met
There are so sweet. I don't want sound partial but it's one named Kiki. She's always smiling. She's always happy she's always very hospitable and very much entertaining. She makes me laugh -Hey Flora shout out to you, young lady I enjoy you also very much... Flora is a friendly one also..those girls there are so sweet it brightens my day to go there and purchase my stamps and get envelopes and chitchat with Kiki. She's so friendly. I love you Kiki & Flora you two make my day You girls are the best.
Thumbs Up !”
“I don't mind going to this post office especially since I live so close. I can't say I haven't had my share of problems with them, but it is the post office and sometimes thats to be expected. Generally when I go I'm in and out as opposed to other larger ones. I wish parking was better, but downtown Clayton is pretty small”
“Close to work and not too busy. I like to use their machine for self-checkout for mailing packages. Then I stop next door at Contra Costa Coffee for gelato or coffee.”
8:30AM - 5PM
2605 Camino Tassajara, Danville
Post Offices
“I was so nervous to get my first passport, but Dean made the process super simple and straight forward! Very happy and thankful I went to this location and got helped by him!”
“Ruth was very kind and helpful here! She's an excellent employee. She saved me $50 today by finding a spare box in the back so that I didn't have to use the XL size they had in stock. The XL would have cost $74 (and was too big for the stuff I had to ship), but the box she found only cost me $24 to ship. Thank you Ruth!”
“Aihua was extremely friendly, professional, and helpful while assisting with passport applications for my two daughters. She made the process easy, smooth, and stress-free. We truly appreciate her outstanding customer service. Thank you, Aihua!”
“Great , reliable service, the workers seem passionate, the location is in great condition, the have seasonal stamps, rare stamps, and everyone who works there REALLY seems to be so helpful. Had so troubles with mail delivery, so asked a question and although they sent me to the main office, the lady working ( I didn't catch her name, she has long braids) was truly so helpful, she gave me a 800 number, said call this #, to figure what was going on!
very grateful they are so helpful, recommend this place if you need to buy stamps or get money orders
HAVE BEEN GOING HERE FOR YEARS.
FIRST GAVE 5 STARS, THEN UPDATED TO 3 STARS, HAVE MIXED FEEDBACK, A COUPLE OF THE WORKERS ROCK,
LAST TIME I WENT THERE THE LADY WORKING WAS A LITTLE STRESSED OUT WASNT REALLY ABLE TO EXPLAIN WHY OR WHAT WAS GOING ON, SO JUST TOLD ME TO CALL THE 800 NUMBER.”
“The bad reviews worried me but at least in my experience today it was totally fine. Rang the doorbell, lady came out quickly, I explained my issue with my package not being delivered to my home, she found it and gave it to me. Easy as that.”
“Passports! I had to get passport renewals for minors, and that can only be done in person. It was impossible to get an appointment anywhere, but they do walk-in passport applications here!!!
Here is what I learned and my pro tips:
-walk-in appointments MWF 9-10am ONLY
-They only take the first 20 people… (I don’t know if that’s actually just the first 20 passport, but I don’t think it’s groups)
-If you’re number 21, you’re gonna have to come back another day
-If you wanna make sure you are in that first 20, you need to get your rear end there *** early*** (the line was about 30 people along by 8:30 AM today)
-don’t think that you can show up at 9 AM and be fine, at least not at this time of year
-Come with everything already completed
-Use black ink only
-Better yet fill out your application online and print it out
-Don’t worry about passport pictures, they take them there and charge $15
-They take check or debit card for passports. No credit cards.
-They’re strict and very busy, so bring your patience, be polite and be humble to their process
-if you are eligible to renew by mail, just do it and save yourself the hassle
The lady that helped me was very down to business, but awesome! I think this post office is great, they’re all nice and helpful.”
“Thank you David for having a smooth transaction with you. I ask an envelope and without hesitation you gave me one and you explained the normal envelope and the priority one. You're kind to me and you have patience of answering all my questions.
Thank you for helping me.”
“My recent visit to the US Postal Service for a change of address was a mixed experience. The process itself was fairly simple and efficient, which was a relief. However, my observation with the Customer Service left me with conflicting feelings.
On the one hand, the representatives were undeniably friendly and welcomed each customer but on the other hand, I couldn't shake off a disconcerting incident I witnessed. While waiting in line, I overheard a customer, whose native language wasn't English, seeking assistance regarding fragile items. The customer selected yes, when they should’ve selected no on the keyboard. Unfortunately, they were advised by the representative to bring their own interpreter if they couldn't communicate effectively in English. This struck me as somewhat insensitive and disappointing.
While I understand the practical challenges faced by the establishment, it's crucial for them to offer language services to accommodate diverse customers. Expecting individuals to bring their own interpreters seems impractical and burdensome. The availability of toll-free numbers for language assistance should be actively promoted and utilized to ensure equal access to services and although this would require additional steps, it’s something all establishments should do.
Overall, the US Postal Service seems to strive for kindness, friendliness, and professionalism, but there's room for improvement in addressing language barriers and ensuring inclusivity.
On a positive note: I really enjoyed their large selection of greeting cards and the person who helped me was supper kind in explaining the process of changing my home addresses ?”
8:30AM - 5PM
8033 MacArthur Boulevard, Oakland
Post Offices
“Excellent service, the lady was super nice and sweet ?, never judge a book by it's cover y'all. They may look angry but they aren't. Doesn't mean you have to be rude yourself ? Patience ?”
8:30AM - 5PM
12935 Alcosta Boulevard, San Ramon
Post Offices
“I want to recognize Mei at the San Ramon Post Office for her consistently excellent customer service. Every time I’ve had a question or an issue, she’s been friendly, patient, and quick to offer practical solutions rather than just pointing me elsewhere. It’s clear she genuinely cares about helping customers, and that kind of service makes a real difference. San Ramon USPS is lucky to have her.”
“Applying for my son's passport here was a breeze. Filled out all the details online and came here with right set of documents and took the photo at the facility. Overall it took 15 minutes at the facility and received the passport in 4 weeks.”
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“My husband and I just received such high quality service it honestly amounted to concierge level service from Ali who processed our expired passport renewal. We arrived without an appointment (you can make an appointment but they will try to serve you if they can even without an appointment,) Ali took our photos, processed the forms and in ten minutes at most, we were all set and out the door. Best of all was Ali’s professionalism and friendly attitude.
UPDATE: On the above review and an added exceptional experience. We applied for our US Passport renewals with Ali at Alamo USPS on July 15, 2025. We received our new Passports Aug 13 and 15, 2025. Great service time.
On Aug 15, 2025, I took my 95 year old aunt in for passport renewal of her expired passport. Ali helped us. His patience and professionalism were superb. Great staff at Alamo, USPS office.”