Helping our neighbors since 1926, Firestone Complete Auto Care is your one-stop shop for your vehicle needs - from standard maintenance to tires and repairs. Discover exceptional auto care service at Firestone Complete Auto Care in Alhambra, CA located at 837 E Main St. From tire sales to maintenance and repairs, we offer comprehensive solutions for every make and model. The associate was courteous and professional, providing customers with choices at various price points and explaining the differences to help them make an informed decision. The service advisor, Jorge, had a great attitude and provided timely updates on vehicle status, part delivery, and additional costs, ensuring a pleasant experience. However, the quality of the service received was not always up to par. While the technician was able to replace all the necessary parts and change the wheels, the customer experienced issues with the steering wheel shaking and an odd scent in the cabin after the service. Further inspection at a Hyundai dealer revealed that the wheel alignment was off, and two of the wheels were out of balance. Some customers have expressed dissatisfaction with the work done, reporting that their issues were not fully resolved, and the staff was not always helpful. One customer even had a negative experience with the "managers" and recommended finding a "real mechanic" instead. Despite these concerns, Firestone Complete Auto Care strives to provide reliable and affordable auto care tailored to the unique needs of Alhambra residents. Customers are encouraged to schedule an appointment online or visit the shop to experience the expertise of the team and get their vehicles back on the road.
They were very thorough and informative. They fixed my vehicle in a timely manner.
June 2024
Staff is always friendly and helpful, convenient location and prices are better than most others
May 2024
The associate was courteous and professional. He provided me with a few choices at various price points that would fit my needs and explained the differences between them, allowing me to make an informed decision.
