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March 2024 by Jungwon L.
Been coming in here for the last 10 years for oil Change. Always had the regular oil change for my car the last 10 years and out of nowhere they cant do regular oil change but only synthetic. Buddy my cars been just fine with the regular one. I guess they do not want to do cheaper oil changes and to upsell. Welp yall lost a long time customer here.
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February 2024 by Lupe corralejo
This is my third visit to Firestone, Alhambra location. Your Alhambra staff is knowledgeable, friendly and efficient.What was most important to me, the job was explained thoroughly, plus the price estimate was the same amount I paid!Most important, is my new Firestone, Complete Auto Care, credit card has been a life saver for my 2015 Honda CRV. It's definitely running smoother with more power!
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February 2024 by Charlene Mestaz
Everyone was very nice especially Jorge. He showed true concern. They were all very quick which was a plus during the heavy rain. Great job!!
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January 2024 by Patricia Villa
Good service. The whole team there is helpful and knowledgeable. My 3rd time here. Won't be my last. Reasonable prices. I do want to mention in the morning there was a loud lady yelling at the manager,she would not let him speak. I felt she was being very dramatic. No one should be taking out aggression on any one. The manager was very nice. Even when she was being dramatic he was professional. Anyway. Its always great service here.
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January 2024 by A B.
I have been coming here for 20 years and the last 5 years absolutely horrible. Every time I go in I have to remind your staff to check maintenance lights are reset and stickers for my oils change. I just now walked in asked the manager to make sure the lights are off, he said oil light is off and sticker on. I drive off and the tire light is on...why would I want that light on after paying to have an oil change, alignment and maintaince. This is getting ridiculous. Manager wanted to try to explain. I pay to get things fixed not walk away with light still on as needing maintenance. Please do better Alhambra Firestone.
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January 2024 by Y.K. Enterprises, LLC
Firestone honored the warranty on a new tire purchased 6 months ago. Service was rendered very quickly. Excellent customer relations!
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January 2024 by Ryan Harris
This Alhambra Main st location is always on Point. Francisco and crew get the job done efficiently and effectively.
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January 2024 by Bruce Han
Terribly rude. Closed almost 2 hours early and yet refused to sell me a battery when I'm left stranded nearby.
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December 2023 by Frank C.
I've had the misfortune of having TWO separate instances of having a nail in my tire within six months. Both times I was taken care of by Francisco and he helped me out. Honestly, they are a no frills kind of place but they take care of business. Be patient, folks...they have plenty of cars being worked on. I just dropped my car off and Francisco called me when it was done. Friendly, efficient, and reasonable. Thanks again, Firestone and Francisco!
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December 2023 by Antronisha S.
I walked (read drove) in off the street like a damsel in distress, and the men that assisted me were attentive and helpful. There was nothing wrong after all with my tires, but they put air in them, and sent me on my way. I left, but decided to make an appointment for an alignment. They quoted me $109 for a single alignment, and $229 for a lifetime alignment. I think that's excellent as I frequently have to get alignments due to my teens sometimes borrowing my car (and I'll be darned if they don't love those curbs lol.) I think the price will be worth it based on the quality of service that I received. Thank you gentlemen at Firestone! It never hurts to show a little bit of kindness. See you soon.
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December 2023 by Brandon Leeiacocca
Very dishonest. Brought my car in for a tire repair/patch, since I can visually see a nail dead center on my tire (only about 2000 miles on it). Went to lunch and get called that they patched my tire, but it wasn't the tire I asked for and the tire I did ask for claimed I need to buy a new tire for $330 (i have a compact hatchback) because there were 2 nails. The guy working that Sunday (claims he is only there part-time) was pretty sketchy. I totally said no, I'll take it to another place. When I said that, you can tell he lost all interest in me as a customer. Went to help another gentleman as I stood there waiting. Took a phone call for another 20 minutes before giving me my keys and making me pay $30 for a patch I didn't know I needed. Took it to EZtires in Alhambra. They actually took the tire off the wheel to do an inspection and only saw one puncture. The other was just a metal staple that was surface only. Fixed it within 45 minutes. Long story short, stay away from these scammers.
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December 2023 by Freddy P.
The one in Baldwin Park is great, the staff very welcoming. Good work. Alex has always been good, he always tries to work w/ you
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December 2023 by Jeremy M.
Brought my car in for a tire leak. I made an appointment which helped since they were busy. They were very professional and had excellent customer service. Other tire shops tried to upsell me and tell me things I know I don't need, so I am glad I came here. They were straightforward and courteous. Really awesome.
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October 2023 by K.R.D R
Great Service!! They are very attentive to your vehicle. They will notify you if there's a wear and tear or a replacement that needs to be done. They will take care of you
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October 2023 by Oz P.
Apparently I'm not the only one who had a bad experience with their bargain oil change. They overtightened the oil drain plug, stripping the threads and causing it to leak. It cost me $99 to have it fixed, so their bargain oil change turned out to cost more than expected.
