-
October 2025 by Ray Simpson
A quick in and out experience, a great operation in place.
-
August 2025 by Manuel Gonzalez
Excellent service and prices! I would recommend this rental car company!!!
-
July 2025 by Jay Toledo
Customer service was above and beyond.
Showed me the car to rent if it met my expectations before doing the rental agreement. They answered all our questions about the vehicle and agreement.
-
July 2025 by mauro anchondo
Horrible Customer Service 7/18 2:30pm
-
June 2025 by Matthew Sinclaire
needed to rent a car was in and out fast
-
June 2025 by Szene - Aktivist
Location is low on employees. One guy had to do everything! He was still nice, but you could see, it's too much. So bring time.
Why 0 points?
The big problem here is that the location is closed outside of business hours. No drop-off box. The gate is closed. I couldn't even imagine that in 2025, there are no options for customers to drop off the car whenever they want.
Saturday open until 12 pm? Sundays closed?
Not suitable. Customer unfriendly.
Why would I rent from this location when there is 0 flexibility.
-
June 2025 by AJ
Best service in town especially the manager Faisal is really helpful.
-
May 2025 by Rose MARIE
They say you have 29 minutes to return your car before they charge more, but they locked their doors at 12 exactly and i arrived a few minutes late, why have an option to drop off your car at 12 if you lock your doors immediately?
-
May 2025 by Wayne Tull
The guy at San Francisco Fishermans Wharf rental couldn't have been more helpful when it came to sorting out Android Auto connection. Ended up swapping the vehicle, no problem at all. Also advised about tolls in and around California. Top man.
-
May 2025 by Jen Dawning
Tried to give me a half charged car. Couldn't charge it because their chargers were cut. Took 40 minutes to return the car the next day. They are short on employees.
-
April 2025 by Andrew Northcott
Unfortunately, had a very poor user experience at this location.
Went to pick up a car earlier this week that I had previously booked and pre-paid for. Upon arrival, their system did not show the booking was pre-paid and wanted to charge me a second time.
Even after the showing my reservation being pre-paid and showing that the charges had gone through on my credit card, the Manager insisted to still charge and then take it up with my credit card company.
After not agreeing to this, they called Hertz Customer Service who confirmed that the reservation was pre-paid and then hung up before the reservation could be completed.
We then phoned the Hertz Customer Service line a second time and were put on hold for almost 30 minutes.
Finally, close to an hour after my arrival they were able to give me the car.
The Representative at the desk was helpful, understanding and seemed to be as frustrated by the process as me.
Probably not this facilities fault as much as just poor customer service from Hertz on a whole.
-
April 2025 by Priyanka Ganeshraam
I would give this place a 0 star if Google provides an option. They are badly understaffed and there is one staff handling Everything. Everyone else picking up or dropping off the car had to wait for at least 45 mins.
-
March 2025 by Lachlan \u0026 Claire
We dropped off our car here with no issues. Service as expected for a car rental chain
-
March 2025 by Sabin Thapa
Rented a car from priceline (got nice sedan).
-
March 2025 by William Le
worst service, lots of incompetent employees. They don't know how to do their job.
