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November 2023 by Maria Cristina H.
All I can say is not a Best Buy, it the WORST BUY. We were at the I phone counter 1st and we never been acknowledged. They help the person who came next to us and the third who just came in. Really bad customer service. They don't even need even 1 star.
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November 2023 by D M.
Wife and I wanted to see a couple of brands of TVs in person (Roku, Hisense-Roku). Best Buy Brentwood, CA is only a short trip for us. Visited today 11/29 between 1 - 2 pm. Displays were so-so. Asked a store employee pulling a TV for an on line order (he said). He pointed us to where to locate more Roku. So after an hour visit, seeing staff in the aisle and, checking out the displays we had questions. Two possibly three sales persons clearly avoided us; 'made an effort to do that.... So, BestB. Check your time clock for staff and video between 1 - 2 pm. I advised the store greeter on our way out: We didn't get any help in that department. We were ready for cash and carry. Heading to Walmart to see their displays now.
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November 2023 by Kim B.
I placed an order online for a new printer. Chose "expedited" shipping. My order ended up being delayed. I couldn't wait for my new printer- needed it for my small business so I went to Office Depot to buy the same one-office depot's staff carried it to my car for me-huge box and heavy. Finally received my printer from Best Buy (LATE!) didn't need this one anymore so I hauled the heavy huge box to Best Buy to return the printer. The huge heavy box broke TWICE in front of FOUR men who work for Best Buy. Not a single one of those thick men helped me get this box to customer service counter to return. If it weren't already obvious, the bar is in hell with Best Buy and you'll get a much better experience at office depot. The "manager" at Best Buy was supposed to call me an hour ago (the latest), no call- I will never spend another penny here. Piss poor staff and management.
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August 2023 by Nakeshai N.
Please do not ever shop here, they make there policies in a way that if they sell you damaged products you can't return or get your money back. They sold me a damaged TV and when I got it home and took it out the box it was busted, They will not take the TV back or hold themselves accountable for selling me damaged goods. I will NEVER shop here again!
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August 2023 by Terrence A.
I was sold a broken TV and the "manager" Tony refused to compensate me for their company providing me a damaged product. I stated I didn't even get to use the TV and it was still in its original packaging, he was still unbothered. He did not care about me as a customer that's a great way to lose business.
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July 2023 by Dietmar B.
Just look at the photo of what they tried to deliver. In 37 years of doing kitchen remodel, I have never seen a more damaged product (other that falling off the truck). Case in point. It was in perfect condition when we baught it. Every part of it was dinged. The remedy from Bet Buy? $300.- off a new one. Since we bought a floor model, it would cost us an extra $1600.- + tax.I was thinking, why would someone think they could get away with that?I found the answer. All people at Best Buy told me that there will be no attempt made to find who did it.Daniel, the salews person was very helpful, thus 2 stars.
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July 2023 by Blaine S.
WTF would put a barcode sticker on the face of a brand new flat screen TV, just drives me bonkers that they would do that...
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July 2023 by Sharon P.
I love Best Buy. The workers in electronics know what they're doing. I just bought some stuff and I am somewhat happy, just a little disappointed in the laptop.
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March 2023 by Natalie C.
GO TO COSTCO Worst experience EVER!!!! ABSOLUTE SHIT SHOW...the entire process from purchase, delivery to paymentLong post but hopes this helps next person some time...go elsewhere!Just know if you buy online you can't discuss your purchase in store and vice versa if you buy in store you can't discuss w customer service on phone for that purchase!I initially went into best buy store on lone tree to purchase 75" TV. The rep that helped me was super helpful Sanjay (?) I went home to do measurements and when I went back to make purchase Sanjay was not available.The employee that was trying to help me must've just smoked cigarettes and didn't wash his hands he smelled like an ashtray. I couldn't follow him around because the angel was giving me a headache. So I had to leave so I bought a 75" TV mid November online and when delivered it was damaged. So again I went online to replace it and was supposed to receive delivery Monday before Thanksgiving. I took the day off for work and TV never showed. No call, no notification..Nothing! I went into best buy store on lone tree again (trying to Avoid smelly kid) & employee told me the Warehouse canceled delivery bc they didn't have the TV. AWESOME!The employee at best buy was so nice and apologetic. I asked if I could just order thru him at the store. He said of course but I would need to cancel the online order because the Store and Warehouse do not communicate to each other.I canceled the order online but Now I won't receive new undamaged TV until after December 1st.So now I don't have a TV for Thanksgiving dinner that I'm hosting. The manager on phone and in store both said they would compensate me for both my day I took off work for delivery that never showed and for the hassle I've gone thru this entire process. Still have not received compensation. SHOCKING! I'm sure they would try to give me a gift card which why would I want to spend more money at a store that made me lose money by taking day off from work for delivery that never showed? Last week I was on the phone for 4 hours because best buy citi bank credit card statement just shows the DATE, DOLLAR AMOUNT and LOCATION of purchase (online or store) did n no where on Statement does it show for which item. So the credit card statement is not itemized.I had to call Best Buy to go thru all my receipts. After being transfered 6 times because well it's a shit system.AN ABSOLUTE NIGHTMAREI hope this helps the next person some time and please go elsewhere
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March 2023 by al ba
Brought 2 laptops here first one just needed update, got that fixed no charge, second one just wanted to retrieve photos from, they were able to do that. Overall i am pleased with the employe that helped me out. I will continue to use them for my electronic repairs
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March 2023 by Jade fox gaming
I called the Geek Squad regarding my flat screen tv and if they do repairs? I was told yes but I would have to bring it into the store. After, going through the trouble of removing my TV from the wall and taking it up to the store I was told by a very motionless and uncaring customer service guy that stated they don't fix TV's. However, I called them twice and checked the website before going through all the trouble of taking my television off the wall. I've delt with this guy twice now at the Brentwood store and he's been not helpful in both cases.
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February 2023 by MARK MAIDA
I would give less than star took me a week to schedule repairs service I was late by 7 minutes to the appointment I understand once you make an appointment you got to stick to it but for them to cancel the repair and of cours next available appointment is week away I would recommend go to another placeWorst geek squad customer service
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May 2022 by Vernon Hess
Today, Fri, 25 Mar. A very pleasant young man Tyler, delivered and set up our new TV. His work and attitude were excellent beyond description. It is very rewarding to have this kind of service. Thanks to all of you.
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May 2022 by Cris BA
Try calling the customer service number, for Geek Squad. The voice was not professional, stating "screw" this! This was my second purchase of 3 years. Both have been subpar for best buy and the tech support has been slow or unhelpful!
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May 2021 by Carissa
I needed help with data recovery and the Geek Squad staff were really helpful. They gave me multiple options and pricing which helped me make the best decision.