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“The experience at a T-Mobile corporate store is so much better than Xfinity. I went to the century store and was helped by Paola. She ended her meeting/zoom call to help me. I had two modems to return and one active modem and the system was having a hard time with it, but she politely, kindly, humorously, and professionally figured it all out for me. I was in a time crunch so I actually left the store and she said she would call me. I wasn't quite sure if that was going to happen or not. 15 minutes later she called me and had figured out the issue and had returned my modem successfully. In a time where customer service is getting worse and worse and worse, it's refreshing to find someone like this who is so good and so nice and does her job so well. It's rare to find somebody who actually cares about their job and their customer.”
“I officially have a TMobile lady name Jazmyn…she always goes above and beyond for me. She troubleshoots like no other and she is so easy to talk to. I swear I love working with her.”
“It was my first time coming here, and I had to exchange a malfunctioning cable box. I was greeted at the door by a female associate. I unfortunately did not gry her name, but the initials on the receipt was BAB. This is the fastest, smoothest transaction that I could remember I encountered. I was out of there in 2 minutes. Thank you BAB for a great service! ??♂️”
“Isaiah and Dejanay were awesome. Showing loads of patience when things weren't strait forward and very helpful overall. I really appreciated the level of customer service they provided. Thank you guys :)”
10:00 AM - 8:00 PM
2465 Sand Creek Rd, Brentwood
Internet Service Providers
“Shaz and Eidris took great care of us today! I want to thank you both again for all your help. I made an online appointment and we were seen right away on a Saturday morning. Eidris was very helpful and understanding with the issues that my wife was having with her phone. He really took his time to properly troubleshoot the issue. As the store became busier, Shaz the store manager started to help us while Eidris went to help another customer. Shaz was also very helpful. Our issue seemed complex so he helped us get on the phone with apple to further troubleshoot the issue. As soon as Shaz got a better understanding of our issue he was actually able to resolve it himself very quickly. Turns out att automatically restricted some settings due to my wife traveling internationally. Both of these guys were super helpful and I feel they went above and beyond to help us get our issue resolved. I would definitely reach out to them again if I ever have any issues. I hope these guys stick around because the customer service we received today was exceptional! This is the type of customer service that will make customers want to remain with att.”
“I walked into the store and was greeted by three staff members. We then sat down and within ten minutes they had the issues resolved on my phone and my watch. Great and amazing service team. We will be back.”
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“Shout out to Beni or Benito for helping me and my Girlfriend get the phone that we want. Benito was really committed on his job while helping us out. I also noticed that he is very knowledgeable in a good way, just focusing on helping his customers. We appreciate the effort and time that you gave to us Benito! hope there will be more T-Mobile employees like you. Thank you!”