Travis Credit Union receives mixed reviews from its members. Some customers express frustration with the inability to reach the institution by phone and dissatisfaction with interest rates on CDs, highlighting a significant drop from 4.5% to 0.09%, along with a costly penalty for early withdrawal. Despite these issues, many praise specific staff members for their exceptional service. Pam Toomey is noted for her trustworthy assistance with banking needs, while Taraneh Mohseni is recognized for her helpfulness and dedication in managing auto loans. Additionally, a member shares a positive experience with an employee named James, who provided friendly and efficient service when helping with a debit card issue on a Saturday. Overall, while there are concerns regarding communication and rates, the service provided by individual employees leaves a favorable impression on many customers.
Sometimes in life we meet beautiful souls, Pam Toomey is one of those souls. I 100% recommend her, she's literally the only one I trust with my banking and finances, as well as the finances of my family. Yes, she provides trustworthy service, however, she is just a remarkable person too.
October 2023
Taraneh Mohseni has been an amazing and wonderful help throughout the past year regarding to my auto loans aswell as getting new loans, always goes out of her way to make sure everything works out aswell as going the extra mile to make sure I have everything I need. Thank you so much for hiring such a super valuable employee!
January 2023
I was nervous switching banks but I've been very happy with the service and offerings. They made it easy and even made sure I had the app downloaded and could use it. New card same day. Nice!
