PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products both in stores and online to meet the needs of various pets, including dogs, cats, birds, fish, reptiles, amphibians, and small animals like guinea pigs and hamsters. Customers appreciate the clean and orderly stores, along with friendly staff who are generally helpful, especially for pet supplies and services such as grooming and training. Many highlight the convenience of same-day appointments for grooming, with particular praise for groomers like Raven, who provide detailed reports and extra touches like scarves for pets. PetSmart also offers pet boarding, pet training, and adoption at select locations, making it a versatile option for pet owners. Fish owners find the store useful for starting new setups, with knowledgeable staff like Julie guiding customers on proper tank setup over several weeks to ensure a healthy environment. However, some customers feel that prices are higher compared to local shops and express concerns about the quality of fish, noting issues like disease and stress among livestock. The store’s "Treats" program and other discounts help make shopping more affordable. Overall, PetSmart is seen as a friendly, well-maintained place with a wide range of products and services, though prices and certain product qualities may vary.
