PetSmart is a large retailer offering a wide selection of products for many types of pets, from dogs and cats to birds, fish, reptiles, and small animals. Customers can shop online and pick up orders at the local store very quickly, often within hours, which many find convenient. The stores are generally noted for being clean and the staff for being nice and helpful, especially with carry-out service. However, experiences can vary. Some customers report long waits, both on the phone and in store with very long lines at the registers. The in-store selection, particularly for fish, is sometimes described as slim compared to past years, and a weird smell is occasionally noted in certain sections. While services like grooming and veterinary care are offered, there can be hiccups in appointments. Overall, many customers are loyal, returning for years to purchase everything they need for their pets and praising the great savings.
This was very cool, adopted two kittens and have been very happy 😁
July 2026
Had great experience would recommend when you go to first make appointments alot cheaper.
July 2026
So I went to pick up my dog's food and its out of stock again. My regular brand has been hit or miss here for months now which is super frusterating. Other than that the staff is always friendly and the store is clean so ill keep coming back for the occasional treat. just wish they would keep the basics stocked for us regulars.
