The United States Postal Service offers a generally positive experience with helpful staff and reliable service. Customers appreciate the courteous and professional employees who go out of their way to assist, even during busy times when lines are long. Many mention the helpfulness of staff members, such as Laneisha, who are proactive and eager to resolve issues, making the postal experience smoother and more satisfying. The staff's knowledge about shipping options and their willingness to find cost-efficient solutions are highly valued. For example, one customer was impressed by an employee who helped save money by suggesting the right-sized boxes and options that maintained the safety of their package. Although wait times can occur, the availability of self-serve machines provides a quick alternative, especially for those needing stamps or simple transactions. Customers who have been loyal for many years commend the consistent courteousness of the team and highlight their positive experiences. Overall, the USPS location is recognized for its dedicated employees and good service, with some customers noting standout staff members who make a real difference. Despite occasional waits, the business remains a trusted place for mailing needs, appreciated for its professionalism and helpfulness.
I had always dropped my mail in the lobby slot, on three occasions the mail never made it to the addressed. Two of the occasions my checks were fraudulently altered and cashed, fortunately I noticed and notified my financial institution right away and they were reversed. Definitely a “inside job”. Not a secure place.
August 2024
Zero stars if I could. This is the worst post office in CA.
September 2023
Our mails kept getting returned to the senders. When we called to inquiry the reason, the employees were rude and not wanting to help.
