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“My Mom has been with this storage facility long before it was ExtraSpace Storage. She had been receiving rate increase notices over time. The last notice in August was much higher, she wasn’t going to be able to afford it. So we went into the office & spoke with Robby for the first time. We explained our concern of the new rate increase. He reviewed her account & found that a Senior discount should have been applied. He said he would get those new rates approved & corrected to the right amounts. He also said he’d notify me by text when it was done. Sure enough that same day, he sent me a text notifying me that it was approved & corrected in her account. We are so happy. We appreciate the help & great customer service Robby gave. Hard to find these days.”
“I am in the middle of a moving, and needed extra space while I get everything settled out.
This service has great prices compared to the rest of the market. What really sets it apart is the customer service. Sarai was such a great help, they explained units and rates simply. They clarified questions and was ensuring every step of the way.”
“I first found Wilson mini Storage when I did a search looking for car storage. I had already decided to go with one of their competitors for my storage unit but when I when I'm ready to store my car, they did not have that available at their facility. Thank heavens I did the search!
I immediately saw a review from somebody saying how great Wilson's mini Storage is and that their prices were less. I find their pricing to be competitive and fair, with enticing move-in specials.Their units are clean and all of them are drive-up. If you've ever rented a unit that you have to walk down a hall, going in and out, just to load and unload, it's not fun! It does have some benefits but in the end however, I believe that a drive-up unit is always the best!
In a world where customer service is becoming increasingly frustrating, Wilson's mini Storage hit pay dirt when they hired Bella. She's the manager there and so incredibly kind & competent at giving you your options as to what units you might need as well as taking you to the unit to let you see the space. She was clear when she explained the pricing and offered the rental insurance, which was so easy. I almost went elsewhere to get that, so glad I didn't! Not worth the hassle.
I initially rented a 10x10 and then when I was in the middle of my move I realized I needed more space. Bella was so accommodating.
I will be in the space for two or three years so I needed some room to move as I organized everything and made some things easily accessible.
She took us to a smaller, second unit and my friends unloaded there while we did the paperwork. And bonus, when I was charged it was all in one bill!
You can do monthly auto debit or you can pay online and you can pay a year in advance, which I was happy to hear.
I am incredibly happy with where I landed and if you're thinking of renting a storage space in the Auburn area don't hesitate to give them a call.
Thank you Bella and Wilson mini Storage!
Gillian Maxwell”
“It's a clean and friendly location with security and office attendant.
The price went up very much, and I had to move.
Amy is really nice and she answers all my questions and is very helpful. I also feel greeted with a nice face when I stop in. Thanks Amy!”
“I’ve been here a few years. Awesome leadership ( James has recently acquired additional help too ). Facility itself is top notch! I’ve had anywhere from 1 to 2 units twice now.
Since age 25, I’ve moved 26 times in 45 years. This last move is the longest I’ve experienced the same Storage location. Also, the best quality as well ! Thank you James ! Well done, sir.”
“I don't really leave reviews anywhere, but I wanted to get as many people as possible to know about Miss Megan over at Rock Creek storage. She is such a sweet young lady that consistently goes above and beyond to make me feel seen and heard for all my needs, and there have been many needs that came from my family and I. Not once did it ever feel like we were a bother or nuisance. I would and have recommend rock creek, but mostly Megan, to anyone needing storage. You really can't beat the customer service.”
“I LOVE Ace Mini Storage. I could go in anytime between 6am-8pm M-Sund. Just need a code to get in the gate, get your on lock for what ever size storage you would want and you GOOD to go ?”
“These people at Copper Knoll Mini Storage on Kemper Rd. In Auburn, Ca. 95603, have ALWAYS BEEN A LITTLE EXPENSIVE but are always ready to help. But their hours open during the week close their use at 7 pm, they need to be open later.”
“ONE OF THE BEST PLACES TO LIVE!! I can't believe how lucky I was to get my very first apartment which was a studio here at Drift wood. It is such a safe and quite complex. Huge beautiful pool that is deep so my bf's daughter loved being able to dive in it. Every single neighbor is friendly, giving, and keeps to themselves! The maintenance man, Ronald is always on it and Jackie who does the cleaning is super sweet and helpful! Lastly the manager Property manger Carol is amazing! She is kind, creates fun holiday themed actives where you can win prizes and wants to make sure you are happy!! I swear one day we will be back! (:”
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“Totally satisfied with Extra Space Storage experiences at both Shale Ridge Rd. and Nevada St. Nice to communicate with, friendly, accommodating. Jeff and Robbie, genuinely helpful.
It’s not always an easy task meeting the public - front desk people deserve our patience and respect too. They represent companies but generally do not make policy. I know first hand that both Jeff and Robbie have been completely professional with different kinds of customers.”