Victra is a Verizon Authorized Retailer in Auburn, CA, striving to create the best possible experience. The store offers a full range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Customer experiences vary. Several reviews highlight specific staff members for exceptional service, describing them as having a great personality, kind, interested, most helpful, fantastic, a rockstar, and a gem. These employees are noted for providing great customer service, being very sweet and very helpful, multitasking, handling multiple customers, giving updates, and going above and beyond to solve problems. They made a long wait tolerable and helped customers feel confident. However, other experiences were less positive. Some customers reported a terrible experience from the beginning, citing issues with management. Reviews mention that there was never a manager in the store and that promises of a call from management were not fulfilled. One customer referenced a wrong done at another location and receiving a brush-off there. Despite some bad reviews and management concerns, the dedicated store consultants are frequently credited for saving the customer experience, with some reviews stating they are the reason customers remain with Verizon. The store's mission is to connect technology to life in a trustworthy, fun, and profitable way.
Tomaso was an extremely patient , informative guide. He made the process enjoyable. I walked out with new phone, new service and a better attitude. He provided something rare today; real committed customer service. I got lucky.
March 2026
I went into the Verizon store with what seemed like a complicated issue but worked with Keilani and she accomplished exactly what I was trying to achieve plus more. Very happy with my service from this branch.
March 2026
Milo very knowledgeable about phones. And very good at multitasking and taking care of customers in strategically manner
