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June 2025 by Maria Garza
Need improve service, not buy life insurance because is not paid AAA look any little word and has to wait for 8 months for an investigation promise amount but is not true and when you want cancel they are complete rude
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June 2025 by Norma Serrano
I am very happy with my AAA membership a few days ago my car did not want to start and I had to take it to Los Angeles I call AAA they helped me they took it to the workshop at no extra cost my membership covered that long distance and the driver I think his name is adrian he was very kind he helped me and I take my car thank you very much
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June 2025 by Robin Napier
We experienced horrible customer service and a disappointing lack of integrity with AAA. Our daughter lives out of state so we requested to remove her from our insurance. My husband made sure to confirm she would be covered while driving our cars during visits home and they assured us she would. Unfortunately she had an accident while here and after numerous call attempts to AAA with no answer, then dropped calls without calling back, we finally spoke with someone who told us our daughter actually had NO coverage because she was not removed but EXCLUDED from our policy. Luckily for AAA the initial conversation to remove her was not recorded so it’s their word against ours.The car was totaled and they refused to even pay for towing! They denied the entire claim. Their incompetence saved them money but at what ultimate cost? We are definitely switching and DO NOT RECOMMEND THIS COMPANY!! We found even better coverage elsewhere for $3000 less per year. Sadly, AAA is NOT what they claim to be.
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June 2025 by mt m
AAA made a mistake regarding my policy 10 months ago. Two weeks ago I spent over 45 minutes on the phone trying to correct AAA's mistake and it is still not corrected. Now I am shopping for new insurance. AAA is impossible to deal with.
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May 2025 by Neomi Grijalva
AAA is awesome.outstanding performance,from call to delivery.
Response from Tow Express was so quick.I am so pleased.
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May 2025 by Donna Andrade
I would like to thank Kim personally for all her help and hard work and efforts to get our problem handled . Professional, courteous and knowledgeable.
On a side note I would like to thank the CLAIMS department of AAA , don’t know which lady pulled it off , she FOUND our personalized license plates and made the tow yard and company return them to AAA and then back home to where they were supposed to go!!!! If more companies had this kind of hard working individuals they would be very fortunate. THANK YOU AGAIN !!!!!
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May 2025 by Fabian Cruz
Terrible service. Supervisor is rude .
Not a professional environment
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June 2024 by Carey Dean Mead (Grump)
These people are very nice and helpful for any DMV issues. I have always been a member, my friend is now... I don't drive much anymore...
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June 2024 by jenny G.
So done after 30+ yrs with AAA. The "virtual assistant " makes it impossible to speak with anyone and does not work. Had to call someone else and pay for service after standing out in the heat for over an hour. Called the office to cancel and got the "virtual assistant".
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June 2024 by Maria Rocio Simental
If I could give 0 stars I would! My husband and I went in to clarify some DMV paperwork processing issues from when we were active members. The supervisor at this location was very rude. My membership expired 2/2024 and didn’t renew because we didn’t really use the AAA benefits. And because our membership was expired, they wouldn’t even look at our documents, take my husbands ID, the supervisor refused to even listen to our concerns. We weren’t aware of the issues until this month, or else we would’ve gone while our mentorship was still active. Called the main customer service center since this location has very poor customer service skills and is unable to help.
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May 2024 by Cari VanOsdol
Worst customer service I have ever experienced. They have inaccurate information, do not document that they talk to you, tell you different information depending on the day, and then lie about what they told you. I am cancelling all my policies and membership. Working with them has been a frustrating headache, one I’m glad is over. DO NOT recommend!!
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April 2024 by Keila Joanna Rios
Super fast service! I needed new tags since the ones DMV sent me were extremely faded, and they helped me out super fast. Was out in minutes. The employees are also really nice and will greet you with a smile. Amazing customer service
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March 2024 by Robert D.
Had to go into AAA the other day to pay for my vehicle registration. Like always they were friendly and quick. Much better than going to the DMV!
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March 2024 by Yajaira Amor
Bad customer service!!
If you ask questions they get angry and say you are wasting their time.? 03/11/24
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February 2024 by dana f
The insurance agent was not great. I don't think it was his first day but maybe. AAA has always been great but I primarily go there for DMV issues and AAA maps which is terrific.
