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December 2022 by John F.
Awesome and very easy to work with. Very accommodating on both ends. California and Kentucky. Drivers and office staff were very polite and courteous. The ABF driver in California even helped me load a few last minute things. The only downside is that I had to load the trailer by myself.
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October 2022 by eric tolle
The best place if you’re going to send freight anywhere.
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October 2022 by danielle mathews
I had all of my stuff moved from California to Missouri without a hitch. These guys are fantastic. I was so worried because of all the stories I've heard from people using movers. They dropped it we loaded it they drove it dropped it we unloaded. So simple. The office crew in Bakersfield and in Joplin were on it . I just wanna say Thank you .
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October 2022 by Danielle M.
We had our stuff moved from California to Missouri without any problems what so ever. After all the nightmare stories I have heard from other people about the movers they used. I was so thankful it was such an easy stress free process. These guys are amazing percent recommend. Thank you
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July 2022 by John S.
U-pack is the way to go. I definitely recommend it. The trailer was clean and on time. The reason 4 star vs 5 star is miscommunication on arrival dates. I was told by Upack when I called that my trailer could be delivered on Monday, this was a holiday and I don't think they realized that when I called, so I set up my movers for Tuesday. They then told me when I checked again that the trailer likely wouldn't be able delivered until Tuesday due to the holiday. When I called the Friday my trailer was to arrive at their facility they told me that it would be there that night but that there dispatch would be closed and they couldn't 'officially' schedule my delivery until the trailer arrived. Since they were closed all weekend and on the Monday holiday that meant I couldn't schedule my delivery until Tuesday. This meant another call to the movers to change the date to Thursday. Luckily they were still available every time, but I could see this being a problem. One other bit of advice... Hire really good movers/packers and really pay attention. I thought my guys were pretty good, but towards the end I think they they started getting tired and weren't wrapping and strapping stuff like they did in the beginning. The movers will be the cheap part of this already so don't just find guys off the street that don't know what they are doing or you will have a lot of damaged stuff.
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June 2022 by Janis P.
I had a great experience with UPack (especially now days with the horror stories of peoples shipments taking weeks/months to get to them through other companies) Every time I called with questions I was able to speak to a real person right away. Did not get any extra charges/prices was exactly as stated on the website quote. Trailer was dropped off on a Thursday afternoon in CA. Called on Friday when we were done loading and they showed up within the hour for pick up. I was able to track my shipment to OK and check when to schedule a delivery. When I checked on the following Thursday morning I was promoted to schedule my pick up but only days available would be Monday or Wednesday. I called and asked, they stated the schedules were already filled but they would do their best to get my squeezed in that day or Friday. My shipment was delivered later that afternoon.
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February 2022 by Scott H.
We moved from California to Florida and saved thousands of dollars using Upack. U-Haul would have been almost double when you figure in the cost of gas and car transport. The drivers were all very helpful and courteous.
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October 2021 by Susan W.
I would like to leave negative stars. We reserved this service and the first trailer was supposed to be delivered between 4-8PM tonight. At 805 I called to find out where the truck is as we have been getting ready to load all day and have been waiting. The guy says he called and left a message and they have to wait until Monday because they have no equipment. BS! We reserved it, that means you make sure you have it. Nobody called. BS! Crappy ass company. What a big waste of our time. Now we have to hope to find movers in a week! Don't use this company. Don't even consider it. Couldn't call to cancel because they are not open until Monday even though the woman on the phone when I reserved it told me I could call 24/7. Thanks for nothing UPack. Usuck!
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May 2021 by David Jones
No customer service or help with question, just got passed from employee too employee to give up more frustetrated then I started. Stay clear
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April 2021 by Diana C.
U pack was great. They showed up just when they said they would and were great. They always answer the phone when you call, and they brought the trailer to our new house just when they said they would. Everything went great. I highly recommend them. No problems at all. You helped make our out of state move easier. Thank you!!
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February 2021 by Ramon Sandoval
Upack is great good Freight company
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February 2021 by Jenn L.
I researched A LOT before deciding upon U-Pack as my moving company. I read so many horror story reviews of people being charged more when their household arrived, people waiting months for their items to arrive and so on. I was incredibly nervous about entrusting my possessions to anyone at all, it's not like I can afford to replace the replaceable nor would the irreplaceable be able to be replaced. I also didn't want to spend $5-$7 thousand dollars for a moving company when almost all of my packing was already complete and I do not know how to drive a large truck (think U-Haul) or I would have gone that route. Instead, I went with U-Pack. The physical loading and unloading is exactly what we would have done with a truck we drove ourselves. With U-Pack we didn't have to drive the 1,000 mile trip in a large cumbersome truck- they did the driving! U-Pack's customer service was phenomenal, and I called quite a few times. The delivery and pickup drivers were friendly and helpful. The dispatch team, when I had to call for anything, was a little more business but very helpful all the same. My truck was delivered and picked-up on time (to load) then delivered and picked-up again (to unload) on time. I moved from a fairly quiet sun-filled street in a large CA city during February to a rainy quiet little almost country road in WA and the only issue I had with the move was the new neighbor who claimed the road we live on is "very busy"; pretty sure 10 cars/day isn't busy but to each their own:). My timing with pretty epic as the truck arrived on time to unload just before a snow storm which is, as I've been told by all local residents quite out of the norm for the area so we got to unload in that but I can't hold U-Pack responsible for the weather! If you are moving and can/want to the do the work yourself without the driving to save some money then I highly recommend U-Pack!
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November 2017 by Patsy K.
We were moving across country and got a couple of estimates from two moving companies and after seeing their outrageous quotes we decided to go with U-Pack. The U-Pack staff was great to work with. Answered all our questions. Trailer was delivered and picked up when they said it would. The trailer arrived at destination on a Friday so couldn't be delivered until Monday. No problem. They kept us informed and delivered as stated. I would definitely use them again and they saved us a ton of money which is important.
